Jhackieline Magno
Baguio City
Summary
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Managing Owner
Taho Story SM City Baguio
Baguio City, Benguet
07.2025 - Current
- Managed daily operations of food service.
- Oversee staff scheduling and coordinated training for new employees.
- Ensured compliance with health and safety regulations in food preparation areas.
Managing Owner
Toolco Hardware & Industrial Supply
Baguio City, Benguet
04.2014 - 04.2026
- Developed and implemented strategies to increase profitability, reduce expenses, and improve customer service.
- Reviewed sales or activity reports to measure productivity.
- Marketing in facebook ads or reels.
Operations Manager
Fine Pure Drinking Water/Fine Ice Delivery
Baguio City, Benguet
05.2015 - 07.2024
- Managed daily operations for water and ice delivery services.
- Developed efficient workflows to enhance service delivery speed.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Oversee the financial management, budget management, accounting and payroll activities.
Customer Service Representative
Equitable Card Network/Banco de Oro
Baguio City, Benguet
01.2004 - 09.2008
- Assisted customers with inquiries on account services and transactions, enhancing their understanding and satisfaction.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Educated customers on card usage, benefits, and security measures, empowering them to make informed decisions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Informed customers about potential service upgrades, new services, and account changes, facilitating improved service engagement.
Education
Bachelor of Science - Banking And Finance
Saint Louis University
Baguio City, Benguet, Philippines 06.1999 - 06.2003
Skills
- Customer service
- Operations management
- Scheduling coordination
- Inventory control
- Budget management
- Effective communication
Languages
English
Intermediate (B1)
B1
Affiliations
- Playing golf, billiards.
- Driving
- Cooking
Timeline
Managing Owner
Taho Story SM City Baguio
07.2025 - Current
Operations Manager
Fine Pure Drinking Water/Fine Ice Delivery
05.2015 - 07.2024
Managing Owner
Toolco Hardware & Industrial Supply
04.2014 - 04.2026
Customer Service Representative
Equitable Card Network/Banco de Oro
01.2004 - 09.2008
Bachelor of Science - Banking And Finance
Saint Louis University
06.1999 - 06.2003