Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 4 years of experience providing quality administrative support to clients.
Hi, I’m
James Philip Gallardo
Virtual Assistant
Summary
Overview
14
years of professional experience
Work History
Pineapple Staffing
Business Virtual Assistant
09.2019 - Current
Job overview
- Provide comprehensive virtual assistance to clients in real estate, entrepreneurship, and legal sectors
- Manage social media accounts, creating engaging content that increased follower engagement by 40%
- Generate and qualify leads, resulting in a 25% increase in client acquisition
- Produce detailed reports using Google Sheets and Excel, improving data visibility for clients
- Perform data entry and maintain accurate client databases
- Conduct cold outreach via email, chat, and phone calls, achieving a 15% conversion rate
- Assist attorneys with discovery document gathering and drafting legal documents
- Manage calendars and handle email correspondence, improving client response times by 50%
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
AXA Philippines
Executive Financial Advisor
02.2017 - Current
Job overview
- Offer comprehensive insurance and investment solutions for financial security
- Achieved "Rookie Quick Starter of the Year" award
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle post retirement.
- Finished as Top 3 Rookie Top Seller of the Year
Eclipse Solutions
Customer Sales Representative
04.2019 - 06.2019
Job overview
- Calls small businesses for loan offer under MERCHANT CASH ADVANCE
Fluor Corp
IT Service Desk Specialist Level 2
04.2015 - 02.2019
Job overview
- Handled escalated IT-related issues, providing efficient problem resolution
- Performed hardware and software troubleshooting for remote users in project sites
- Managed network connectivity issues including LAN, WAN, and VPN access
- Created and escalated tickets for software as a service (SaaS) server issues
- Monitored progress of service delivery for computers/peripherals
- Updated asset database for non-enterprise users
- Consistently ranked in the Top 3 Performers
- Served as Lead Intern for 3 months
- Collaborated with cross-functional teams to identify root causes of recurring issues, implementing long-term solutions that improved overall system stability.
- Improved customer satisfaction by efficiently addressing and resolving service desk tickets.
Convergys Philippines Inc.
Mobile and Broadband Tech Support
06.2012 - 04.2015
Job overview
- Provided technical and billing support for mobile and broadband services
- Configured mobile and broadband settings for data connections
- Developed strong client relationships through consistent follow-ups and excellent customer service.
- Resolved customer complaints promptly by addressing concerns directly or escalating issues as necessary.
- Awarded Top 2 Best Customer Service Agent (account-based)
I-Tech Global Business Solutions
Reservations Agent
06.2010 - 04.2012
Job overview
- Handled all types of air travel inquiries, including bookings, rebooking, and cancellations.
- Consistently ranked in the monthly Top 10 Sellers, generating over 1M+ yearly revenue
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of all services.
Education
AMA Computer CollegeLas Pinas, Metro Manila, Philippines►
No Degree from Information Technology
04.2001
University Overview
Informatics PhilippinesAlabang, Muntinlupa
Bachelor of Science from Information Technology
04.2001
University Overview
Skills
File Organization
Core Skills
Core Skills
Core Skills
- Administrative Support: Email management, scheduling, data entry, report generation
- Customer Service: Ticket handling, client communication, problem-solving
- Digital Tools: Microsoft Office Suite, Google Workspace, CRM systems, project management tools
- Social Media Management: Content creation, scheduling, analytics
- Data Analysis: Excel (advanced functions, pivot tables, VLookup), report creation
- Legal Support: Discovery document gathering, drafting legal documents, coordinating with attorneys
Tools
Tools
- Microsoft Office
- Active Directory
- CRM
- Google Apps and Docs
- Dropbox
- SalesForce
- MS Office
- Canva
- Mojosells
- Podio
- Liondesk
- Recurly
- Call Rail
- Asana
- Smokeball
- Clio
Timeline
Business Virtual Assistant
Pineapple Staffing
09.2019 - Current
Customer Sales Representative
Eclipse Solutions
04.2019 - 06.2019
Executive Financial Advisor
AXA Philippines
02.2017 - Current
IT Service Desk Specialist Level 2
Fluor Corp
04.2015 - 02.2019
Mobile and Broadband Tech Support
Convergys Philippines Inc.
06.2012 - 04.2015
Reservations Agent
I-Tech Global Business Solutions
06.2010 - 04.2012
AMA Computer College
No Degree from Information Technology
04.2001
Informatics Philippines
Bachelor of Science from Information Technology
04.2001
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