Jezriel Uraga
Customer Service Representative
Quezon City
Summary
Passionate and detail-oriented Customer Service Representative with nearly three years of immersive experience, dedicated to delivering exceptional service in a dynamic environment. I've cultivated expertise in addressing a variety of customer inquiries and swiftly resolving issues to foster positive interactions. Have effective communication skills, both verbally and in writing, ensure precise and helpful information delivery. Acknowledged for maintaining composure and professionalism in challenging situations, eager to apply customer service proficiency and unwavering commitment to excellence in contributing to a dynamic team for ongoing success.
Overview
3
3
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Everise
06.2023 - 01.2024
- Resolved claims processing, billing inquiries, pre-authorizations, and eligibility issues promptly and accurately.
- Handled escalated customer concerns with professionalism and empathy, collaborating with various departments for comprehensive resolutions.
- Guided customers through online portal usage, assisting with account setup, claims submissions, and document access.
CUSTOMER SERVICE REPRESENTATIVE
Telus International
01.2022 - 05.2023
- Managed customer inquiries and concerns related to car rentals through various communication channels, providing accurate and timely information
- Assisted customers in making reservations, modifications, and cancellations, ensuring smooth and seamless rental process
- Addressed and resolved customer issues, such as billing discrepancies, vehicle concerns, and general inquiries, to enhance customer satisfaction
- Educated customers on rental policies, insurance options, and additional services to meet their specific needs.
- Successfully managed and handled a high volume of over 50 customer calls daily with efficiency and professionalism, while also proficiently handling customer inquiries and providing support through email and chat communication.
TECHNICAL SUPPORT REPRESENTATIVE
Concentrix Philippines
02.2021 - 12.2021
- Delivered technical assistance for TV cable services, addressing and resolving customer concerns regarding connectivity, signal quality, and equipment functionality.
- Managed billing inquiries, processed payments, and aided customers in upgrading or downgrading services.
- Efficiently handled tasks in a dynamic environment, ensuring the timely resolution of customer issues.
Education
Undergraduate - BS Psychology
Rizal Technological University
Pasig CitySenior Highschool - STEM
South East-Asia Institute of Trade And Technology
Quezon City 04.2001 -
Highschool -
Abuyog Academy
Abuyog LeyteSkills
Extraordinary communication and listening skills
undefinedTimeline
CUSTOMER SERVICE REPRESENTATIVE
Everise
06.2023 - 01.2024
CUSTOMER SERVICE REPRESENTATIVE
Telus International
01.2022 - 05.2023
TECHNICAL SUPPORT REPRESENTATIVE
Concentrix Philippines
02.2021 - 12.2021
Senior Highschool - STEM
South East-Asia Institute of Trade And Technology
04.2001 -
Undergraduate - BS Psychology
Rizal Technological University
Highschool -
Abuyog Academy
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