Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Jezreel Forro

Jezreel Forro

General Virtual Assistant
Davao City

Summary

To attain an internship that I can, gratify with, and maximize my skills, work with passion for the service product and to seek a responsible for the goodness of the company.


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of any position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Representative

VXI GLOBAL PHILIPPINES
Davao City
12.2020 - 01.2023
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Tracked customer service cases and updated service software with customer information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Responded proactively and positively to rapid change.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved customer inquiries and complaints quickly.

Market Research Interviewer

Dynata Davao Philippines
02.2020 - 12.2020
  • Followed established guidelines and recommendations from supervisors to complete quality interviews.
  • Followed strict guidelines to receive unbiased, unprompted responses.
  • Maintained confidentiality of customer information and company procedures.
  • Attended pre-shift briefings and meetings to receive up-to-date information and changes in daily scheduling.
  • Conducted telephone interviews of general population to collect data for business or studies.
  • Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
  • Maintained patience and professionalism despite negative respondent interactions.
  • Recorded customer survey answers verbatim to achieve 100% accurate reporting.
  • Conducted consumer surveys and analyzed purchasing trends.
  • Maintained customer engagement by completing short surveys with minimal complexity.

Cold Caller

Sycore
Davao City
07.2019 - 01.2020
  • Call people and look for a prospective leads that will qualify to take a genetic cancer screening test via medicare.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Called prospective customers in designated market area to qualify leads.

Education

High School Diploma -

Esperanza National High School
Esperanza Sultan Kudarat
06.2018 - 04.2019

Skills

    Good in Speaking English

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Timeline

Customer Service Representative

VXI GLOBAL PHILIPPINES
12.2020 - 01.2023

Market Research Interviewer

Dynata Davao Philippines
02.2020 - 12.2020

Cold Caller

Sycore
07.2019 - 01.2020

High School Diploma -

Esperanza National High School
06.2018 - 04.2019

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Jezreel ForroGeneral Virtual Assistant