To learn administrative tasks
Hi, I’m
Jexena Concepcion
Criminologist
Imus, Cavite
Summary
Passionate and skilled technical support with 1 year and 3 months of experience with troubleshooting and resolving technical issues. Dedicated team player that puts knowledge and positive communication to deliver best results to every work.
Overview
1
year of professional experience
7
years of post-secondary education
Work History
FoundeverAlabang, Muntinlupa
Financial Technical Support
10.2022 - 05.2023
Job overview
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Researched product and issue resolution tactics to address customer concerns.
TeleperformanceVertis North, Quezon City
Customer Service Representative
11.2021 - 07.2022
Job overview
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Philippine College of Health Sciences
B.S Criminology
06.2017 - 07.2022
Emilio Aguinaldo CollegeDasmariñas, Cavite
High School Diploma
06.2015 - 03.2017
Skills
Problem solving skills
Interests
To improve technical knowledge and skills
Hobbies
My hobbies are watching movies and anime with my family. I also like to travel to different places especially visiting different beaches. I'm also good in dancing and I enjoyed having good times with my friends when we have time.
Timeline
Financial Technical Support
Foundever
10.2022 - 05.2023
Customer Service Representative
Teleperformance
11.2021 - 07.2022
Philippine College of Health Sciences
B.S Criminology
06.2017 - 07.2022
Emilio Aguinaldo College
High School Diploma
06.2015 - 03.2017
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