JEWIHL REYES
Team Manager
#23 Ambrocia St., T.S. Cruz Subd., Brgy. San Agustin, Novaliches Q.C,Metro Manila
Summary
Dedicated to honing skills and becoming well-versed in essential applications commonly used as an Executive Virtual Assistant. Actively participating in online training programs to acquire comprehensive understanding of the position. Committed to achieving goal and fully prepared to excel in this role, contributing valuable expertise to any organization.
Overview
15
15
years of professional experience
1
1
Certification
1
1
Language
Work History
Consumer Postpaid Voice (T-Mobile) - Team Manager
ALORICA TELESERVICES INC.
12/F Three Cyberpod Centris - South Tower Eton Centris
10.2023 - 10.2024
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
Consumer Postpaid Voice (T-Mobile) - Technical Support
ALORICA TELESERVICES INC.
12/F Three Cyberpod Centris - South Tower Eton Centris
10.2019 - 10.2023
- Inbound/Outbound Calls (Manage approximately 25 calls per day)
- Handling customers complaints
- Issue resolution
Account Officer
FIRST UNITY TEXTILE MILLS (FUTM)
Baesa, Quezon City
06.2009 - 01.2016
- Developed strong relationships with clients by promptly addressing inquiries or concerns related to their accounts.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Streamlined daily reporting information entry for efficient record keeping purposes.
Education
Associate - Computer Technology
System Technology Institute (STI)
Novaliches Q.C 01.2005 - 2007.01
High School Diploma -
Novaliches High School
Novaliches Q.C 01.2000 - 2004.01
Elementary -
Nyongani Elementary School
Novaliches Q.C 01.1994 - 2000.01
Skills
Aiding in business development
Issue resolution
Maintaining and updating customer records
Handling customer complaints
Booking and re-booking meetings
Use of necessary calendar and collaboration apps
Business correspondence and team collaboration
Google Sheets / MS Excel : Data entry and formatting, Basic/Advance formulas Sorting and filtering data, Creating basic charts and graphs, PivotTables, Data validation, Conditional formatting, Data manipulation, Importing and exporting data
Creating presentations and spreadsheets
Online research
Certification
I hereby certify that the above information are true and correct to the best of my knowledge.
Timeline
Consumer Postpaid Voice (T-Mobile) - Team Manager
ALORICA TELESERVICES INC.
10.2023 - 10.2024
Consumer Postpaid Voice (T-Mobile) - Technical Support
ALORICA TELESERVICES INC.
10.2019 - 10.2023
Account Officer
FIRST UNITY TEXTILE MILLS (FUTM)
06.2009 - 01.2016
Associate - Computer Technology
System Technology Institute (STI)
01.2005 - 2007.01
High School Diploma -
Novaliches High School
01.2000 - 2004.01
Elementary -
Nyongani Elementary School
01.1994 - 2000.01
Similar Profiles
Jhon Paul Adrian TrasadoJhon Paul Adrian Trasado
Customer Experience Representative at Alorica Teleservices Inc.Customer Experience Representative at Alorica Teleservices Inc.
MARTY NIVEROMARTY NIVERO
Subject Matter Expert at Alorica Teleservices Inc.Subject Matter Expert at Alorica Teleservices Inc.
Julius Bryan AngelesJulius Bryan Angeles
Operations Manager at Alorica Teleservices Inc.Operations Manager at Alorica Teleservices Inc.