Jewel Christian Duco
Zerrudo
Quezon City
Summary
Seasoned Customer Associate with 8 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Associate
United Health Care
Quezon City
2022.11 - 2023.03
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Operations Analyst
Teletech
Quezon City
2017.11 - 2021.06
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Consulted with stakeholders to develop operational strategies and processes.
- Supported supervisor and associated team members to maintain system functionality.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
Customer Service Specialist
Teletech
Quezon City
2015.07 - 2017.11
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
Education
Bachelor of Science - Electrical Engineering
Palawan State University
Puerto Princesa City, Palawan 2007.06 - 2012.03
Skills
Inbound and outbound calling
Quality assurance
Process updates
Data analysis
Timeline
Customer Service Associate
United Health Care
2022.11 - 2023.03
Operations Analyst
Teletech
2017.11 - 2021.06
Customer Service Specialist
Teletech
2015.07 - 2017.11
Bachelor of Science - Electrical Engineering
Palawan State University
2007.06 - 2012.03