JEVIC LAZANAS
Laguna
Summary
Sales professional with proven track record in driving successful enablement strategies. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Expertise in sales training, process optimization, and cross-functional communication. Valued for reliability, strategic thinking, and ability to foster productive team environments.
Overview
12
12
years of professional experience
Work History
Sales Enablement Manager
Asurion
Nuvali Sta Rosa City, Philippines
01.2025 - Current
- Design and execute sales enablement strategies that improve productivity, conversion rates, and customer retention across sales teams.
- Develop and deploy coaching frameworks, playbooks, and training materials aligned with business goals and performance KPIs.
- Partner with Sales, Operations, Quality, and Leadership teams to identify performance gaps and implement targeted improvement plans.
- Analyze sales and operational data (NSP, conversion, cancel rates, Smart Offers) to drive continuous performance improvement.
- Lead blitz sessions, weekly business reviews, calibration meetings, and skill-building workshops for agents and leaders.
- Support onboarding, certification, and ongoing development of new hires and tenured sales agents.
Call Center Supervisor - Sales
Asurion
Nuvali Sta Rosa City, Philippines
01.2021 - 01.2025
- Led and coached multi-skilled customer service, technical support, and sales teams, ensuring consistent delivery of service and revenue KPIs.
- Owned daily performance management, including productivity, quality, conversion, attendance, and adherence.
- Conducted regular coaching sessions, side-by-sides, and action planning to address performance gaps and accelerate agent development.
- Managed intraday operations, workload balancing, and real-time performance tracking to meet service level and revenue targets.
- Partnered with Quality and Training teams to improve call handling, objection management, and customer experience outcomes.
- Handled escalations and complex customer issues, ensuring resolution while protecting customer satisfaction and business outcomes.
- Drove process improvements through root cause analysis, trend identification, and best-practice implementation.
- Prepared and delivered performance reports, scorecards, and leadership updates to support data-driven decision-making.
Collections Officer
Pinnacle Credit Services Pte. Ltd.
Singapore
01.2019 - 01.2021
- Managed high-value collection accounts and consistently exceeded recovery targets.
- Applied effective negotiation, payment structuring, and customer engagement strategies.
- Maintained compliance while balancing customer experience and business objectives.
Call Center Supervisor
Paypal
Manila, Philippines
01.2019 - 01.2019
Call Center Sales Supervisor
Concentrix (formerly Convergys) Philippines Corp
Philippines
01.2014 - 01.2019
Education
Bachelor of Science - Entrepreneurial Management
Polutechnic University of the Philippines
Philippines01-2009
Skills
- Sales Strategy & Enablement Execution
- Negotiation & Value-Based Selling
- Analytical Problem Solving
- Time & Priority Management
- Data Analysis, Performance Reporting & Insights
- Process Improvement & Operational Excellence
- AI Adaptability & Digital Enablement Tools
Language
English
Timeline
Sales Enablement Manager
Asurion
01.2025 - Current
Call Center Supervisor - Sales
Asurion
01.2021 - 01.2025
Collections Officer
Pinnacle Credit Services Pte. Ltd.
01.2019 - 01.2021
Call Center Supervisor
Paypal
01.2019 - 01.2019
Call Center Sales Supervisor
Concentrix (formerly Convergys) Philippines Corp
01.2014 - 01.2019
Bachelor of Science - Entrepreneurial Management
Polutechnic University of the Philippines