Customer Service Representative
Teletech (Ttec Lipa)
09.2022 - 02.2023
- Addressing inquiries, concerns, and requests from healthcare insurance policyholders, providers, and other stakeholders
- Explaining healthcare insurance coverage, benefits, and policy details
- Assisting with the claims process, including verifying information, checking policy coverage, and providing guidance through the necessary steps to submit a claim
- Updating customer information
- Adhering to regulations
- Documenting interactions
- Scheduling Appointments (Medical, Dental, Vision, Prescription Drugs).