Jethro S. Gucilatar
Antipolo City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Global Support Associate
Ttec
06.2022 - Current
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
- Demonstrated adaptability by quickly learning new software tools and technologies as needed for providing seamless support experiences.
- Maintained a high level of professionalism while interacting with diverse clientele, fostering strong relationships.
CSR/Collection Specialist
ADMEREX
08.2017 - 02.2018
- Account / Payment Receivables
- Call Out / follow-up payments to the company
Crew
MCDONALD SUMULONG FATIMA BRANCH
02.2014 - 12.2014
- Serving customers
- Kitchen personel
- Cleaning Dining Area
Education
B.S. - Information Technology
ICCT Colleges
01.2016 - 01.2018
B.S. - Information Technology
East Systems College of Rizal
01.2018 - 01.2020
High School - undefined
Tañong High School
01.2007 - 01.2011
Elementary - undefined
Leodegardio Victorino Elementary School
01.2001 - 01.2007
Skills
Microsoft Office Applications
Personal Information
- Age: 28
- Date of Birth: 12/14/95
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
Training
Sound Technician Seminar, 2015
Timeline
Global Support Associate
Ttec
06.2022 - Current
B.S. - Information Technology
East Systems College of Rizal
01.2018 - 01.2020
CSR/Collection Specialist
ADMEREX
08.2017 - 02.2018
B.S. - Information Technology
ICCT Colleges
01.2016 - 01.2018
Crew
MCDONALD SUMULONG FATIMA BRANCH
02.2014 - 12.2014
High School - undefined
Tañong High School
01.2007 - 01.2011
Elementary - undefined
Leodegardio Victorino Elementary School
01.2001 - 01.2007
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