Jethro Kahulugan
Assistant Manager Food And Beverage
Antipolo City
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Food and Beverage Assistant Manager
Tiger Resorts, Leisure and Entertainment Inc. ( Okada Manila)
New Seaside Dr, Entertainment City, Parañaque, 1701 Kalakhang Maynila
07.2017 - Current
- Promoted from Senior Supervisor to Assistant Manager
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Developed ongoing training initiative to improve food and beverage knowledge of serving employees.
- Pre opening team in involves 300 staffing for Mass Gaming And VIP Club.
- Oversaw Mass Gaming, High Limits, VIP Club, Junkets and Salons F&B Casino Services.
- Sets clearly defined objectives, Identifies and organizesresources needed to accomplish task and achieve objectives.
- Monitors performance deadlines and milestones.
- Organized/ Set up SOPs for gaming areas of the resort, this includes mass gaming, high limits area, Okada club junkets ans salons with a total of 3000 slots machines and 500 gaming tables.
- Opened and organized Okada Club lounge & Cigar bar with 50 seating capacity.
- Opened and organized Sportsbook Bar with 45 seating capacity.
- Opened and organized Maharlika Club ( Filipino VIP Club).
- Opened and organized Okada Club Cafe with 20 seating capacity.
- Opened and organized Perlas Club year 2021( Filipino VIP Club).
- Conducts interview for new candidates.
- Ensure that all service, Hygiene and safety standards are adherently followed by the team.
- Liaise with Casino Marketing for any casino marketing promotions and events.
- Coordinates with various departments for any casino F&B related events and promotions.
- Increased revenue by initiating projects that generated more that 70M a year from 15M.
- Works well with local patrons and other nationalities both with internal and external guests.
Food and Beverage Senior Supervisor
Tiger Resorts, Leisure and Entertainment Inc. ( Okada Manila)
Okada Manila New Seaside Drive, Entertainment City, Barangay Tambo Paranaque, Manila
10.2016 - 07.2017
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to develop and implement creative solutions to complex problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated leadership skills in managing projects from concept to completion.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained strong leadership skills by managing projects from start to finish.
Food and Beverage Supervisor
the Venetian Macau
Macao
01.2012 - 02.2015
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Monitored food preparation, production, and plating for quality control.
- Monitored food inventory and supplies to prevent waste.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Supervised food presentation and plating to enhance visual appeal.
- Set and oversaw weekly and special event menu plans.
- Controlled food costs and managed inventory.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Bartender
The Venetian Macau
Macau
01.2010 - 02.2012
- Followed strict recipes and drink measurements to minimize product used.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared garnishes by evenly slicing and pitting fruits.
- Completed requisitions to maintain required stock par levels.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Helped management plan and serve bar menu exceeding customer expectations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Assisted with inventorying beverage stock and bar supplies.
- Created attractive bar displays by strategically arranging bottles and glasses.
Barback
The Venetian Macau
Macao
09.2007 - 03.2010
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Restocked ice, condiments, and snacks.
- Delivered food to customers at bar and tables.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Learned how to make wide variety of mixed drinks.
- Replaced empty kegs and soda syrups.
- Operated POS system to collect payments from customers.
- Greeted customers and provided friendly, knowledgeable service.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Assisted in setting up and breaking down bar area for special events.
- Assisted with bussing tables and cleaning up spills.
- Assisted wait staff with timely food delivery and guest requests.
- Established rapport with customers by providing friendly and attentive service.
- Offered product samples, answered questions and helped customers find items.
Education
Bachelor of Arts - Mass Communications
Trinity University of Asia
Quezon City, Philippines 06.2000 - 04.2004
Skills
Budgeting
Timeline
Food and Beverage Assistant Manager
Tiger Resorts, Leisure and Entertainment Inc. ( Okada Manila)
07.2017 - Current
Food and Beverage Senior Supervisor
Tiger Resorts, Leisure and Entertainment Inc. ( Okada Manila)
10.2016 - 07.2017
Food and Beverage Supervisor
the Venetian Macau
01.2012 - 02.2015
Bartender
The Venetian Macau
01.2010 - 02.2012
Barback
The Venetian Macau
09.2007 - 03.2010
Bachelor of Arts - Mass Communications
Trinity University of Asia
06.2000 - 04.2004
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