Jethro Kahulugan
Assistant Manager Food And Beverage
Antipolo City
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Food and Beverage Assistant Manager
Tiger Resorts, Leisure and Entertainment Inc. ( Okada Manila)
New Seaside Dr, Entertainment City, Parañaque, 1701 Kalakhang Maynila
07.2017 - Current
- Promoted from Senior Supervisor to Assistant Manager
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Developed ongoing training initiative to improve food and beverage knowledge of serving employees.
- Pre opening team in involves 300 staffing for Mass Gaming And VIP Club.
- Oversaw Mass Gaming, High Limits, VIP Club, Junkets and Salons F&B Casino Services.
- Sets clearly defined objectives, Identifies and organizesresources needed to accomplish task and achieve objectives.
- Monitors performance deadlines and milestones.
- Organized/ Set up SOPs for gaming areas of the resort, this includes mass gaming, high limits area, Okada club junkets ans salons with a total of 3000 slots machines and 500 gaming tables.
- Opened and organized Okada Club lounge & Cigar bar with 50 seating capacity.
- Opened and organized Sportsbook Bar with 45 seating capacity.
- Opened and organized Maharlika Club ( Filipino VIP Club).
- Opened and organized Okada Club Cafe with 20 seating capacity.
- Opened and organized Perlas Club year 2021( Filipino VIP Club).
- Conducts interview for new candidates.
- Ensure that all service, Hygiene and safety standards are adherently followed by the team.
- Liaise with Casino Marketing for any casino marketing promotions and events.
- Coordinates with various departments for any casino F&B related events and promotions.
- Increased revenue by initiating projects that generated more that 70M a year from 15M.
- Works well with local patrons and other nationalities both with internal and external guests.
Food and Beverage Senior Supervisor
Tiger Resorts, Leisure and Entertainment Inc. ( Okada Manila)
Okada Manila New Seaside Drive, Entertainment City, Barangay Tambo Paranaque, Manila
10.2016 - 07.2017
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to develop and implement creative solutions to complex problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated leadership skills in managing projects from concept to completion.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained strong leadership skills by managing projects from start to finish.
Food and Beverage Supervisor
the Venetian Macau
Macao
01.2012 - 02.2015
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Monitored food preparation, production, and plating for quality control.
- Monitored food inventory and supplies to prevent waste.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Supervised food presentation and plating to enhance visual appeal.
- Set and oversaw weekly and special event menu plans.
- Controlled food costs and managed inventory.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Bartender
The Venetian Macau
Macau
01.2010 - 02.2012
- Followed strict recipes and drink measurements to minimize product used.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared garnishes by evenly slicing and pitting fruits.
- Completed requisitions to maintain required stock par levels.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Helped management plan and serve bar menu exceeding customer expectations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Assisted with inventorying beverage stock and bar supplies.
- Created attractive bar displays by strategically arranging bottles and glasses.
Barback
The Venetian Macau
Macao
09.2007 - 03.2010
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Restocked ice, condiments, and snacks.
- Delivered food to customers at bar and tables.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Learned how to make wide variety of mixed drinks.
- Replaced empty kegs and soda syrups.
- Operated POS system to collect payments from customers.
- Greeted customers and provided friendly, knowledgeable service.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Assisted in setting up and breaking down bar area for special events.
- Assisted with bussing tables and cleaning up spills.
- Assisted wait staff with timely food delivery and guest requests.
- Established rapport with customers by providing friendly and attentive service.
- Offered product samples, answered questions and helped customers find items.
Education
Bachelor of Arts - Mass Communications
Trinity University of Asia
Quezon City, Philippines 06.2000 - 04.2004
Skills
Budgeting
Workflow planning
Recipes and menu planning
Food plating and presentation
Recruitment
Scheduling
Safe food handling
Cost controls
Strategic planning
Interpersonal Communication
Multitasking Abilities
Attention to Detail
Google Workspace
MS Office
Cultural Awareness
Flexible and Adaptable
Timeline
Food and Beverage Assistant Manager
Tiger Resorts, Leisure and Entertainment Inc. ( Okada Manila)
07.2017 - Current
Food and Beverage Senior Supervisor
Tiger Resorts, Leisure and Entertainment Inc. ( Okada Manila)
10.2016 - 07.2017
Food and Beverage Supervisor
the Venetian Macau
01.2012 - 02.2015
Bartender
The Venetian Macau
01.2010 - 02.2012
Barback
The Venetian Macau
09.2007 - 03.2010
Bachelor of Arts - Mass Communications
Trinity University of Asia
06.2000 - 04.2004