Jet Ventura
Returns/VOC Admin (Asst. Team Leader)
Norzagaray, Bulacan
Summary
Organized and dependable candidate successful at managing priorities with a positive attitude. Candidate who puts his heart and mind to whatever tasks he is doing and knows the fact that he is not perfect and has a lot of rooms for improvement. Willing to be trained and start from the basics. Ready to help team to achieve company goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Returns/VOC Admin
SL Temps Inc. (Samsung Client)
Bel-Air, Makati City
04.2016 - Current
- Assisting dealer service concerns especially with their returns.
- Evaluating dealer returns based on the reports sent by the accredited service centers.
- Processing approved dealer returns for creation of Return Delivery Note - subject for pullout/CM.
- Sending summary reports/data to dealers for their monitoring of CM.
- Arranging necessary meetings/trainings for dealers about the process of returns and sharing service related updates.
- Monitoring and Maintaining VOC database - being used as reference for other returns officer in the team.
- Updating Customer Retention Program database.
- Assisting customer escalations especially exchange processes (monitoring of special delivery included).
Network Support Associate
Curo Teknika Inc.
Ortigas, Pasig City
06.2015 - 03.2016
- Taking inbound calls to gather subscribers internet connection problems and provide first line maintenance.
- Escalating complex internet connection problems to second line maintenance if still unresolved.
- Monitoring of escalated concerns by doing a callback to subscribers.
- Attending scheduled training for enhancement of troubleshooting skills.
Education
Bachelor of Science - Information Technology in Service Management
University of Makati
Makati City, Philippines 06.2011 - 04.2015
Skills
Administrative management
Effective customer service
Works well independently
Communication abilities
Positive working relationships
Accomplishments
- Received multiple commendations from dealers for providing good customer service.
- Achieved multiple recognition from Team Leader & Line Manager for hitting Individual KPI and receiving high points from dealers' survey.
Timeline
Returns/VOC Admin
SL Temps Inc. (Samsung Client)
04.2016 - Current
Network Support Associate
Curo Teknika Inc.
06.2015 - 03.2016
Bachelor of Science - Information Technology in Service Management
University of Makati
06.2011 - 04.2015