Jesus De Guzman
88 F. Manalo St. Calzada Tipas Taguig
Summary
Experienced with software testing methodologies, defect tracking, and quality assurance processes. Utilizes systematic approach to identify and resolve defects, ensuring product reliability. Track record of collaborating effectively with development teams to enhance software quality.
Overview
11
11
years of professional experience
Work History
Quality Assurance Analyst
Cognizant Technologies Solutions
09.2019 - Current
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Customer Service Representative
TELUS World of Science
11.2017 - 09.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
TSD Global
03.2014 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Business Management
Taguig City University
Taguig, Metro Manila, Philippines03-2014
Skills
- Mentoring and training
- Issue resolution
- Root-cause analysis
- Teamwork and positive attitude
Languages
English
Advanced (C1)
Timeline
Quality Assurance Analyst
Cognizant Technologies Solutions
09.2019 - Current
Customer Service Representative
TELUS World of Science
11.2017 - 09.2019
Customer Service Representative
TSD Global
03.2014 - 04.2017
Bachelor of Science - Business Management
Taguig City University
Similar Profiles
Jaganmohanarao SambangiJaganmohanarao Sambangi
Sr. Associate at Cognizant Technologies SolutionsSr. Associate at Cognizant Technologies Solutions
VARALAKSHMI M RVARALAKSHMI M R
Process Executive at Cognizant Technologies SolutionsProcess Executive at Cognizant Technologies Solutions
Shivani YadahalliShivani Yadahalli
Programmer Analyst at Cognizant Technologies SolutionsProgrammer Analyst at Cognizant Technologies Solutions