Jeston Asentista

• Set appointments with salespeople and potential customers.
• Enhanced customer relationships through timely and professional follow-ups with prospective clients.
• Acted as first point of contact and set appointments for prospective clients.
• Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

• Lead Generation Tasks: Identifying and researching potential leads through various platforms. Qualifying leads based on predefined criteria. Utilizing social media and networking to find new prospects. Collecting and maintaining lead information in databases.

Overview: In lead generation, I honed my research skills and learned to identify valuable prospects, contributing to the growth of the sales pipeline through strategic outreach and engagement.

• Appointment Setter Tasks: Scheduling appointments for sales representatives, or executives. Communicating with potential clients to understand their needs. Following up with leads to secure meetings. Managing calendars and ensuring optimal time slot utilization.

• Tasks: Responding to Inquiries: Actively engaging with guests to answer questions about services, rates, and hotel amenities.
• Assisting with complaints: Listening to and empathizing with guests' concerns, offering practical solutions, and following up to ensure resolutions.
• Booking Services: Managing reservations for hotels, flights, and other services, ensuring accuracy and attention to detail in all bookings.
• Providing information: Educating guests about local attractions, dining options, and services available in the hotel.
• Follow-Up: Conduct follow-up calls or emails after guest interactions to ensure satisfaction, and gather feedback.
• Your role in booking hotels and services showcased your attention to detail and ability to work within a fast-paced environment.

Overview: In providing excellent customer service, I demonstrated a strong commitment to customer satisfaction by efficiently handling inquiries and complaints.

• Tasks: Product Knowledge Sharing: Providing detailed information about product lines and service offerings to customers, highlighting key features, and benefits.
• Demonstrating Products: Conducting product demonstrations to showcase features and engage customers, enhancing their understanding and interest in the merchandise.
• Customer Relationship Management: Building relationships with established customers to identify needs, upsell products, and increase sales.
• Processing Payments: Handling transactions efficiently, including credit and digital payment processing.
• Answering Merchandise Questions: Responding to inquiries regarding product specifications, pricing, and availability, ensuring customers have the information needed to make informed decisions.
• Assisting with Sizes and Accessories: Guiding customers in selecting alternate sizes or compatible accessories, enhancing their overall shopping experience and satisfaction.