Jesthony D. Barde
Digos City,DAS
Summary
A highly motivated and results-driven Shift Manager with over two years of experience in managing and leading teams in hospitality industry. Proficient in overseeing daily operations, ensuring compliance with health and safety regulations, and providing exceptional customer service. Demonstrates excellent problem-solving skills, strong leadership capabilities, and the ability to adapt to dynamic work environments.
Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.
Overview
3
3
years of professional experience
Work History
Shift Manager
McDonalds
04.2024 - Current
- Lead and manage a team of seventy-four total staff members to ensure smooth daily operations, including opening and closing procedures, customer service, and stock management.
- Handle customer complaints and resolve issues promptly, ensuring customer satisfaction and retention.
- Ensure adherence to company policies, health and safety standards, and legal requirements.
- Coordinate shift schedules, monitor staff performance, and conduct regular team meetings to discuss operational improvements.
- Maintain inventory control, conduct stock checks, and place orders as necessary to avoid stock-outs.
- Train new employees and support their professional development through ongoing feedback and coaching.
- Assist in managing budgets and financial targets, contributing to cost-saving initiatives.
Shift Manager
The Amery Luxury Palm Villas
08.2022 - 03.2024
- Managed daily operations to ensure smooth and efficient workflow.
- Supervised, trained, and mentored a team of forty-six employees, fostering a collaborative and productive work environment.
- Conduct performance reviews, provide constructive feedback to enhance team performance.
- Monitor and control operational costs, implemented cost-saving measures when necessary.
- Ensured a high level of customer satisfaction by addressing customer concerns and resolving complaints in a timely manner.
- Manage staff schedules to ensure proper coverage during peak hours and minimize staffing shortages.
Education
Bachelor of Science - Hospitality Management
Davao Oriental State University
01.2025
Skills
- Team Leadership & Staff Management
- Operational Efficiency
- Time Management
- Customer Service Excellence
- People Management
- Conflict Resolution
- Stock Control & Inventory Management
- Scheduling & Payroll Management
- Performance Monitoring & Training
Accomplishments
- Advanced Shift Leadership Course July 2025
- Shift Leadership Transition Course October 2024
- Food Safety Class October 2024
- First Aid and BLS-CPR with AED October 2024
- Virtual Occupational Safety and Health Class for Restaurant Safety Managers August 2024
- Basic People Learning Program September 2024
- Building a Safe, Respectful, and Inclusive Workplace April 2024
- 2GO Apprenticeship December 2023
- Basic Life Support Training October 2023
- Coffee Art and Blending Workshop October 2023
LNGG
English
ADDITIONAL INFORMATION
- Availability: Full-time, Monday to Sunday
- Languages: English
Timeline
Shift Manager
McDonalds
04.2024 - Current
Shift Manager
The Amery Luxury Palm Villas
08.2022 - 03.2024
Bachelor of Science - Hospitality Management
Davao Oriental State University
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