Jess Tony Biglang-Awa
Quezon City,40
Summary
Caring and skilled advocate passionate about positively impacting programs and helping participants by providing expert support. Quick familiarity with different tools and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful also with integrity.
Overview
8
8
years of professional experience
Work History
Advocate
Optum Global Solutions
08.2023 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
BPO Associate
Sykes Asia
12.2021 - 01.2023
- As Credit card company associate we help customers from troubleshooting, assistance and to collecting payments
- From the first six months assisting customers and promoted as a GURU known as SME at other centers for the next following 6 months
- As GURU our duty was to help the associates that does not have mastery over the tool's and tasks via chat.
General Purpose Attendant
Northsea marine
05.2021 - 09.2021
- General Purpose Attendant provides basic general support to the hotel department
- May it be to Food and Beverage, Housekeeping or Kitchen
- We assist or at occasions act's as substitutes.
Service Specialist
Infinity Food Alliance Inc.
07.2018 - 07.2019
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members on use of POS system.
Housekeeper
Madison 101 Hotel + Tower
01.2018 - 03.2018
- On job training
Bar Tender
Shakey’s Pizza Asia Ventures Inc. (SPAVI)
04.2016 - 06.2016
- On Job Training
Education
Bachelor's/College Degree - Hospitality/Tourism/Hotel Management
Colegio De San Lorenzo
01.2018
High School Diploma - Hospitality/Tourism/Hotel Management
Colegio De San Bartolome
01.2012
Skills
- Guest/Member Relations
- Cashiering (payments/change)
- Communication Skills (English/Tagalog)
- Food Serving
Additional Information
CHARACTER REFERENCE
Colegio De San Lorenzon Ueshima
Hospitality Management Dean
Leslie Namoro
Tel No.926-9999
Ueshima Coffee Comapny
Store Manager
Rosalyn Martho
rosalyncmartho@gmail.com
Sykes Asia Inc. Capital One
Team Lead of Guru National
Jochelle Micaela V. Heruela
09604323202
Languages
Filipino
English
Timeline
Advocate
Optum Global Solutions
08.2023 - Current
BPO Associate
Sykes Asia
12.2021 - 01.2023
General Purpose Attendant
Northsea marine
05.2021 - 09.2021
Service Specialist
Infinity Food Alliance Inc.
07.2018 - 07.2019
Housekeeper
Madison 101 Hotel + Tower
01.2018 - 03.2018
Bar Tender
Shakey’s Pizza Asia Ventures Inc. (SPAVI)
04.2016 - 06.2016
Bachelor's/College Degree - Hospitality/Tourism/Hotel Management
Colegio De San Lorenzo
High School Diploma - Hospitality/Tourism/Hotel Management
Colegio De San Bartolome
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