Call potential
JESSMARIE BUGTONG
SALES AND CUSTOMER SERVICE REPRESENTATIVE
Cebu city
Summary
Best at interacting with customers and addressing them with their concerns and assisting them with their needs. I pride myself on being organized, efficient, and reliable, detail oriented, strong management skills with ability to carry out tasks with minimal supervision.
Overview
8
8
years of professional experience
Work History
Appointment Setter
Select Voice Com
01.2017 - 2025
- Contacting potential clients via cold calling
- Qualifying prospects based on their needs
- Scheduling appointments between qualified prospects and sales team
- Maintaining accurate records of all communications with potential clients
Customer Service and Sales Representative
Select Voice Com
01.2017 - 2025
- Customer service
- Respond promptly to customer inquiries and concerns via phone, emails or chat.
- Resolve customer issues and complaints effectively and efficiently.
- Manage high volumes of inbound and outbound calls.
- Upsell products and services to customers when appropriate.
- Escalate customer issues to the appropriate department or manager as needed.
- Collaborate with colleague to resolve issues or concerns.
Market Researcher
SSI Philippines
08.2014 - 01.2017
- Contacting people by doing cold calling
- Organizing the results of the interviews and passing them on to a supervisor
- Used a pre-prepared survey or questionnaire to ask people about their opinions on products, services, or matters of public interest
Office Assistant
ZFA Credit Corporation
03.2013 - 12.2013
- Phones, greeting visitors and providing general information
- Keeping the office lean and tidy, and monitoring office equipment
- Working with managers and senior executives
- Billing, finance, record management, and office management
Education
Bachelor of Science - Information System
ACSI College Iloilo
01.2013
Skills
Team Player
Software
Zendesk
Air call
HubSpot
StorEdge
Sitelink
Reference
Keri Cullen- Rueckert
Remote Contact Solutions
lifekeri@gmail.com
Leah Reina D Raagas
leahreina.raagas@gmail.com
0905 252 1213
Timeline
Appointment Setter
Select Voice Com
01.2017 - 2025
Customer Service and Sales Representative
Select Voice Com
01.2017 - 2025
Market Researcher
SSI Philippines
08.2014 - 01.2017
Office Assistant
ZFA Credit Corporation
03.2013 - 12.2013
Bachelor of Science - Information System
ACSI College Iloilo