Summary
Overview
Work History
Education
Skills
Trainings And Seminars
Timeline
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Jessie Niño Dignos

Summary

Talented Partner with 8 years of industry experience. Highly skilled at handling all types of issues successfully. Known for effective problem-solving and goal-oriented planning.

Willingness to learn and poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Partner Success Advisor

Virtual Healthtech Inc.
JEG Tower Bldg. Cebu City, Cebu
05.2022 - Current

Company Overview:

  • Virtual Healthtech Inc. is a SaaS-based company where I assist and inspire healthcare providers and professionals to adopt the practice experience platform Upvio.com for improved workflow efficiency within their practices.

Core Responsibilities:

  • B2B Sales, SaaS
  • Direct client support

Special Tasks:

  • Voice-over for instructional videos
  • Video editing for instructional videos
  • Create showcase websites using Wix.com
  • Lead Generation
  • Creating articles for knowledge base

Technical Support

Dreamscape Networks / Newfold ~ Crazy Domains
Cebu City, Province Of Cebu
09.2020 - 04.2022

Company Overview:

  • Crazy Domains (crazydomains.com.au) is a domain name registration and web hosting service. They offer a variety of services to help individuals or companies establish and maintain an online presence, including: Domain name registration, Web Hosting, Website builders, Email Hosting, and Online marketing solutions.

Core Responsibilities:

  • Assist with Email hosting concerns to ensure email deliverability
  • Assist with Web hosting services to properly mapped DNS servers
  • Provide technical and product advices in terms of web hosting to help out bring the full potential of their businesses.

Customer Experience Specialist

Klook Travel Technology Phil. Inc.
Mandaue City, Province Of Cebu, Philippines
07.2018 - 05.2020

Company Overview:

  • Klook is a platform that allows you to discover and book a wide range of travel and local leisure experiences. They offer curated activities, tours, attractions, and things to do in certain places.

Core Responsibilities:

  • Assisted customers with their pre-booking inquiries
  • Cater to cancellations and amendment requests.
  • Coordinate special requests to the local tour operators and providers
  • Assist dissemination of service disruption notices to customers regarding certain activities to avoid misinformation.

Front Office Associate

Sarrosa International Hotel & Residential Suites
Kasambagan, Cebu City
03.2016 - 06.2018

Company Overview:

  • Sarrosa International Hotel and Residential Suites is one of Cebu's finest business hotels, offering a blend of comfort and convenience in the heart of the city. It features 227 well-appointed hotel rooms and 40 fully furnished residential units , catering to both leisure and business travelers.

Core Responsibilities:

  • Handle guest check-ins
  • Handle room reservation
  • Handles group accommodation and partly acts as a concierge to provide the best customer service

Education

Bachelor of Arts - Bachelor of Tourism Management

Cebu Normal University
Medellin, Philippines
04-2015

Skills

  • Customer relationship building
  • Knowledgeable in [Web hosting, Email hosting]
  • Account management
  • Key client relationships

Trainings And Seminars

  • Selling In 60 Seconds Seminar Workshop
  • Performance Evaluation Seminar Workshop
  • Seminar-Workshop on Enhancing the Culture of Customer Care

Timeline

Partner Success Advisor

Virtual Healthtech Inc.
05.2022 - Current

Technical Support

Dreamscape Networks / Newfold ~ Crazy Domains
09.2020 - 04.2022

Customer Experience Specialist

Klook Travel Technology Phil. Inc.
07.2018 - 05.2020

Front Office Associate

Sarrosa International Hotel & Residential Suites
03.2016 - 06.2018

Bachelor of Arts - Bachelor of Tourism Management

Cebu Normal University
Jessie Niño Dignos