Jessie Mar Cortez
Hospitality
Elektra St. Rose Building Flat 802
Summary
Proven track record in enhancing customer loyalty and expanding sales territories at Asurion, showcasing exceptional customer service and sales development skills. Adept at fostering client relationships and improving safety standards, with a keen ability to manage time efficiently. Achieved significant safety compliance, demonstrating strong analytical and problem-solving abilities.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Results-focused leader successful at promoting safety programs and mentoring individuals on ways to avoid mishaps and accidents. History of championing program training in various organizations throughout well-established career.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Sales Representative
Asurion
Angeles Pampanga
05.2024 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Customer Service Representative
IQor SM Clark
Angeles Pampanga
03.2018 - 03.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Safety Officer
Amwaj Catering Services
Offshore
01.2011 - 09.2017
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Reduced accident rates with consistent monitoring of employee compliance to safety protocols.
- Improved workplace safety by conducting thorough risk assessments and implementing necessary control measures.
- Recognized, documented, and advised on removal of hazards.
- Conducted regular safety audits, identifying potential hazards and implementing corrective actions promptly.
- Promoted a culture of safety through engaging workshops and training sessions for employees on various topics such as hazard identification, PPE usage, and incident reporting.
- Increased employee awareness of potential hazards by creating informative signage throughout the facility.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
- Responded to any emergencies as instructed and with utmost efficiency.
- Reviewed and analyzed safety data and statistics to identify trends and areas requiring improvement.
Assistant Camp Boss, Waiter, Room Steward, Laundry
Amwaj Catering Services
Offshore
01.2011 - 09.2016
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Enhanced safety standards ensured a positive environment through strict adherence to guidelines.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Bachelor of Hospitality Management - Hospitality Management
Great Plebian College
Alaminos, Province Of Pangasinan, Philippines 04.2009 - 07.2010
Skills
Customer service
Timeline
Sales Representative
Asurion
05.2024 - Current
Customer Service Representative
IQor SM Clark
03.2018 - 03.2024
Safety Officer
Amwaj Catering Services
01.2011 - 09.2017
Assistant Camp Boss, Waiter, Room Steward, Laundry
Amwaj Catering Services
01.2011 - 09.2016
Bachelor of Hospitality Management - Hospitality Management
Great Plebian College
04.2009 - 07.2010
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