Jessie James D.T Bonafus
Santan Street, Sitio Malaking Parang Brgy. San Jose, Antipolo City
Summary
I am a very practical person with an amiable disposition and strong cultural values. I strongly believe in accuracy and precision in whatever I do. I believe I have good communication skills that would provide transparency and productivity in the organization.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
VXI Global Solutions LLC
Quezon City, Metro Manila, Philippines
02.2024 - Current
- Provided hotline support for Temu customers at VXI, addressing inquiries related to orders, refunds, deliveries, account concerns, and general troubleshooting.
- Resolved customer issues through clear, courteous, and professional communication to ensure a positive customer experience.
- Applied effective problem‑solving skills to identify customer needs, research appropriate solutions, and provide accurate information and guidance.
- Managed high‑volume inbound calls in a fast‑paced environment while maintaining composure, patience, and attention to detail.
- Demonstrated strong multitasking abilities by navigating systems, documenting interactions, and assisting customers simultaneously.
- Adapted quickly to changing processes, policies, and customer needs to deliver consistent service quality.
- Maintained professionalism in challenging situations, focusing on customer satisfaction and quality service throughout each interaction.
Sales Lead Verification Associates
DForce Operations Center Inc.
Ortigas
04.2023 - 09.2023
- Conducted business verification for companies across the USA and Canada, confirming business name, phone number, address, website, and services.
- Researched and validated business information using multiple search engines and online platforms, including Google, Yelp, and Bing.
- Qualified businesses by assessing accuracy and completeness of their public information before moving them forward in the sales process.
- Acted as a Sales Opener by introducing the Google Partners Program to qualified businesses and explaining its value for improving their online visibility and search ranking.
- Engaged with business owners to gauge interest in the Google Partners Program and addressed initial questions about the offering.
- Transferred interested and qualified business owners to Sales Closers to continue the sales conversation and finalize enrollment in the program.
Customer Service Representative
Teletech (Priceline)
Cainta City
06.2022 - 01.2023
- Handled ground transportation, hotel, and rental car reservation calls, ensuring accurate bookings and itinerary details.
- Processed itinerary confirmations, cancellations, and refund requests in line with established policies and procedures.
- Provided customer support on travel-related concerns, maintaining a professional and customer-focused approach.
- Upskilled from ground and accommodation services to flight reservations after four months in the travel account.
- Utilized Galileo and Farelogix systems to manage flight reservations following dedicated training.
- Responded to flight reservation inquiries and requests, including booking adjustments and related customer service needs.
Agent Dealer Advisor
Concentrix Ph.
Makati City
05.2019 - 08.2020
- Served as a Dealer Advisor for the General Motors (GM) account under Concentrix PH, supporting the Dealer Business Center (DBC) line of business
- Handled order fulfillment inquiries for vehicle shipping status, providing accurate and timely updates to authorized dealers.
- Supported dealer sales activities related to incentives, helping clarify program details and eligibility criteria.
- Assisted with Certified Pre-Owned (CPO) inquiries, enabling dealers to list and sell used vehicles in line with GM program guidelines.
- Coordinated with internal teams and systems to resolve dealer concerns on orders, incentives, and CPO processes.
- Maintained clear, professional communication with dealers to ensure a positive support experience and uphold GM service standards.
Education
Bachelor of Technical Teacher Education - English for Technology
Marikina Polytechnic College
Marikina City05-2019
Skills
- Knowledge in Microsoft Office
- Good communication, interpersonal skills and can work under pressure
Languages
English
Timeline
Customer Service Representative
VXI Global Solutions LLC
02.2024 - Current
Sales Lead Verification Associates
DForce Operations Center Inc.
04.2023 - 09.2023
Customer Service Representative
Teletech (Priceline)
06.2022 - 01.2023
Agent Dealer Advisor
Concentrix Ph.
05.2019 - 08.2020
Bachelor of Technical Teacher Education - English for Technology
Marikina Polytechnic College