Jessie B. Gotid
Operations Manager
Rosario, Pasig City
Summary
To leverage my expertise in logistics supply chain management and utilize my knowledge and experience to develop efficient strategies for cost reduction, innovative solutions in transportation and improved customer service.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager
Fast Logistics Corporation
Alabang, Muntinlupa City
07.2021 - Current
- Implemented cost‑saving initiatives to reduce overhead costs.
- Evaluated operational costs and identified areas of improvement.
- Streamlined and automated processes to improve accuracy and reduce manual labor.
- Determined appropriate supply chain strategies to maximize customer satisfaction and on‑time delivery.
- Collaborated with other departments to ensure that customer orders were processed efficiently.
- Established efficient processes to prioritize and streamline customer service requests.
- Analyzed all aspects of corporate logistics to determine most cost‑effective and efficient means of transporting products and supplies.
- Coordinated with sales, marketing, and customer service teams to ensure customer satisfaction.
Operations Supervisor
Fast Logistics Corporation
Alabang, Muntinlupa City
05.2016 - 07.2021
- Managed internal operational standards and productivity targets.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Assist operations manager in carrying out administrative functions in ensuring a smooth flow of day-to-day operations.
- Assist operations manager in conducting analysis and implementing effective strategies in resolving issues and concerns.
- Conduct coaching to motivate and empower the personnel performance, duties and responsibilities.
- Closely monitoring of both internal and external KPI's to ensure meeting each targets.
Customer Service Representative
Fast Logistics Corporation
Alabang Muntinlupa City
07.2010 - 05.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Developed strong customer relationships and loyalty through effective communication.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Provide on time feedback and update to customer on the status of delivery.
- Proactive approach by anticipating all possible issues that will encounter during delivery.
Education
Bachelor of Science - In Commerce Major in Management
Northeastern Collge
Santiago City, Isabela 06.2005 - 04.2009
Skills
Communication Skills
Timeline
Operations Manager
Fast Logistics Corporation
07.2021 - Current
Operations Supervisor
Fast Logistics Corporation
05.2016 - 07.2021
Customer Service Representative
Fast Logistics Corporation
07.2010 - 05.2016
Bachelor of Science - In Commerce Major in Management
Northeastern Collge
06.2005 - 04.2009
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