Jessie Tablatin Jr
Fort McMurray, Alberta
Summary
Detail-orientated and personable receptionist with strong commitment to delivering exceptional customer service. Proficient in managing high chat and call volume, directing enquiries, and providing accurate information. Adept at multitasking in a fast-paced environment, with a keen eye for detail and a friendly demeanour. Passionate about fostering innovation, delivering outstanding results, and engaging in continual learning and professional development to excel in my career.
Overview
3
3
years of professional experience
Work History
Tier 1 advisor/ Social media account
Concentrix CVG Philippines Inc.
04.2022 - 02.2023
- Demonstrated excellent conflict resolution skills in handling difficult customer interactions, resulting in satisfied clients who continued their business relationship with the company.
- Elevated overall team performance by actively participating in coaching sessions, sharing insights, and learning from peers'' experiences.
- Increased first contact resolution rates by taking ownership of problems until resolved or escalated appropriately.
- Collaborated with cross-functional teams to address systemic issues affecting customer experience.
Operations representative/ Financial account
Alorica Teleservices Inc.
09.2019 - 10.2020
- Enforced safety, security, quality and performance procedures, rules and requirements.
- Optimized workflows to increase efficiency and decrease errors in day-to-day operations.
- Resolved complex problems utilizing critical thinking skills innovative approaches ultimately driving positive outcomes.
- Managed daily operations for optimal productivity, ensuring timely completion of tasks.
Education
Bachelor of Agricultural Technology - Agricultural Technology Management
Don Mariano Marcos Memorial University
Rosario, Province Of La Union, Philippines05.2019
Diploma in Agricultural Technology (DAT) - Agricultural Technology Management
Don Mariano Marcos Memorial University
Rosario, Province Of La Union, Philippines06.2017
Skills
Adaptability and Flexibility
Could navigate CRM Software
Microsoft office and Computer Literacy
Cross-Functional Teamwork and Collaboration
Multitasking Abilities and time management
Excellent Communication
Language
English
Timeline
Tier 1 advisor/ Social media account
Concentrix CVG Philippines Inc.
04.2022 - 02.2023
Operations representative/ Financial account
Alorica Teleservices Inc.
09.2019 - 10.2020
Bachelor of Agricultural Technology - Agricultural Technology Management
Don Mariano Marcos Memorial University
Diploma in Agricultural Technology (DAT) - Agricultural Technology Management
Don Mariano Marcos Memorial University
Similar Profiles
EUNICE ALCANTARAEUNICE ALCANTARA
Customer Service Specialist at Concentrix CVG Philippines, Inc.Customer Service Specialist at Concentrix CVG Philippines, Inc.
Wendell Lynne C. AlabaWendell Lynne C. Alaba
Advisor I, Customer Service - Sales Retention at Concentrix CVG Philippines, Inc.Advisor I, Customer Service - Sales Retention at Concentrix CVG Philippines, Inc.
Chelyn TolentinoChelyn Tolentino
Sales Advisor at Concentrix CVG Philippines, Inc.Sales Advisor at Concentrix CVG Philippines, Inc.