Jessie Gualberto
Restaurant Manager
Lipa City
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
7
7
Certifications
Work History
Maitre D' Hotel
Ambassador Cruise Line
Tilbury
06.2023 - 11.2023
- Holds a pivotal role in the hospitality industry, primarily overseeing the smooth functioning of the restaurant or dining area within a hotel
- Their key duties and responsibilities include: Guest Reception, Supervision of Service Staff, Floor Management, Handling Guest Concerns, Collaboration with Kitchen Staff, Training and Development, Administrative Tasks.
Restaurant Manager
AIDA Cruises
Caribbean
05.2022 - 03.2023
- Dedicated to enforcing company policies and ensuring staff adherence to restaurant procedures, prioritizing safety and food quality
- Proficient in guest satisfaction, complaint resolution, crew scheduling, procurement, and sales transactions
- Specializes in implementing Covid Standard Procedures for Food and Beverage service.
Restaurant Manager
AIDA Cruises
Europe
06.2021 - 04.2022
- Dedicated to upholding company policies and ensuring staff compliance with restaurant procedures, prioritizing safety and food quality standards
- Proficient in enhancing guest satisfaction, efficiently managing complaints, and orchestrating crew schedules
- Specializes in implementing Covid Standard Procedures in Food and Beverage service.
Entrepreneur
Work at home
Calabarzon
05.2020 - 06.2021
- As a business owner, responsible for devising a robust business plan, managing finances, making strategic decisions, conducting market research, implementing effective sales strategies, and overseeing daily operations.
Real Estate Agent
Knob and Key Corp.
Lipa City
05.2020 - 05.2021
- Responsible for client acquisition and communication, prospecting and generating leads, responding to inquiries, engaging with potential buyers and sellers, property listing and marketing, buyer representation, and staying up-to-date with market knowledge and research.
Restaurant Manager
AIDA Cruises
United Arab Emirates
02.2020 - 05.2020
- Dedicated to upholding company policies and stringent safety standards, proficient in enhancing guest satisfaction, adeptly handling complaints, and efficiently managing crew schedules
- Specializes in buffet, a la carte, semi a la carte, and fine dining management, ensuring compliance with international maritime regulations.
Restaurant Manager
AIDA Cruises
United Arab Emirates
03.2019 - 11.2019
- Dedicated to maintaining company policies and stringent safety standards, proficient in elevating guest satisfaction, effectively resolving complaints, and orchestrating efficient crew schedules
- Specializes in buffet, a la carte, semi a la carte, and fine dining management, ensuring compliance with international maritime regulations.
Restaurant Manager
AIDA Cruises
United Arab Emirates
02.2018 - 12.2018
- Dedicated to upholding company policies and safety standards, proficient in guest satisfaction, complaint resolution, and crew scheduling
- Specializes in buffet, a la carte, semi a la carte, and fine dining management, ensuring compliance with international maritime regulations.
Restaurant Manager
AIDA Cruises
Hamburg
03.2017 - 12.2017
- Dedicated to upholding company policies and imparting thorough training on restaurant procedures, ensuring stringent adherence to safety and food quality standards
- Proficient in buffet, a la carte, semi a la carte, and fine dining management, ensuring compliance with international maritime regulations.
Assistant Maitre'D
AIDA Cruises
United States
02.2016 - 12.2016
- Overseeing crew adherence to company policies, training in restaurant procedures, maintaining safety and food quality standards, managing crew schedules and work hours, managing outlet inventory, coordinating front and back-of-house activities, and ensuring precise sales transactions.
F&B Assistant Steward
AIDA Cruises
United Arab Emirates
12.2014 - 11.2015
- Experienced Buffet Attendant adept in station setup, attentive guest service, and stringent cleanliness standards
- Proficient in both steakhouse and gourmet fine dining service, managing food and beverage service, offering guest assistance, ensuring hygiene compliance, addressing inquiries, and fostering teamwork.
F&B Assistant Steward
AIDA Cruises
United States
10.2013 - 10.2014
- Buffet Attendant skilled in station setup, guest service, and maintaining cleanliness
- Proficient in steakhouse and gourmet fine dining service, managing food and beverage service, offering guest assistance, ensuring hygiene compliance, addressing inquiries, and collaborating with team members.
1st Assistant Steward Restaurant
AIDA Cruises
United States Of America
11.2011 - 11.2012
- 1st Assistant Restaurant Steward at AIDA Cruises, adept in buffet service and experienced in delivering exceptional dining experiences in specialty venues like the Buffalo Steakhouse and Rossini Restaurant
- Proficient in overseeing diverse dining environments, ensuring impeccable service standards, and leading teams.
1st Assistant Steward Restaurant
AIDA Cruises
Rio de Janeiro
10.2010 - 09.2011
- 1st Assistant Restaurant Steward at AIDA Cruises, specializing in buffet service with extensive training in International Service and A la carte dining
- Proficient in leading service teams, maintaining high standards in buffet presentation, and ensuring top-tier dining experiences in a diverse range of restaurant settings.
1st Assistant Steward Restaurant
AIDA Cruises
Hamburg
11.2009 - 08.2010
- 1st Assistant Restaurant Steward at AIDA Cruises, responsible for assisting the Restaurant Manager in overseeing the day-to-day operations of the buffet area, ensuring the smooth and efficient delivery of high-quality buffet service to guests.
Dining Server
Aquaknox
Pasay
03.2009 - 11.2009
- Welcoming and greeting guests, presenting menus, answering inquiries, taking orders accurately, serving food and beverages, handling payments, maintaining restaurant standards.
Banquet Waiter
Makati Shangri-la, Manila
National Capital Region
03.2008 - 03.2009
- Providing exceptional guest service at banquets, welcoming and greeting guests, presenting menus, taking orders accurately, serving food and beverages, handling payments, maintaining restaurant standards.
Dye Coater Operator
Ritek Corporation
Hsinchu City
02.2005 - 02.2008
- Operating and maintaining dye coating machines, monitoring and controlling the dye coating process, troubleshooting software and robotics sensor issues, adhering to safety protocols, setting up and calibrating dye coating machines, loading and unloading discs, preparing and maintaining dye solutions, adjusting coating parameters, monitoring coating quality, maintaining machines and equipment, maintaining records, following safety guidelines, attending training sessions.
Junior Waiter
Rock Hard Catering Service
Candelaria
05.2004 - 02.2005
- Spearheading reception excellence, orchestrating guest seating, managing reservations, overseeing service flow, proficient in operational logistics, equipment organization, and setup, coordinating with teams for seamless service delivery.
Incoming Quality Control Inspector
Panasonic Corporation
Calamba Laguna
05.2003 - 05.2004
- Performing meticulous inspection of incoming printer and fax machine components, documenting inspection results, testing and analyzing components, coordinating with warehouse personnel, conducting root cause analysis, suggesting process improvements, communicating quality-related concerns, maintaining compliance, providing training and guidance, preparing reports.
Education
Bachelor of Science - Computer Science
06.1999 - 04.2003
GASPE Academic Scholar
High School - Secondary Education
06.1995 - 03.1999
- Member of Red fisher University Organization
- Elected to Vice President for Red fisher University Organization in 1998
- Member of University High School Basketball Varsity Team
Skills
Scheduling
Safe food handling
Strategic planning
Workflow planning
Kitchen staff coordination
Critical Thinking
Payment processing understanding
Restaurant dining expertise
German Language proficiency
English Language proficiency
Tagalog Language proficiency
Catering understanding
Certification
Anti-Piracy Awareness Training
Timeline
Maitre D' Hotel - Ambassador Cruise Line
06.2023 - 11.2023
Restaurant Manager - AIDA Cruises
05.2022 - 03.2023
Restaurant Manager - AIDA Cruises
06.2021 - 04.2022
Entrepreneur - Work at home
05.2020 - 06.2021
Real Estate Agent - Knob and Key Corp.
05.2020 - 05.2021
Restaurant Manager - AIDA Cruises
02.2020 - 05.2020
Restaurant Manager - AIDA Cruises
03.2019 - 11.2019
Restaurant Manager - AIDA Cruises
02.2018 - 12.2018
Restaurant Manager - AIDA Cruises
03.2017 - 12.2017
Assistant Maitre'D - AIDA Cruises
02.2016 - 12.2016
F&B Assistant Steward - AIDA Cruises
12.2014 - 11.2015
F&B Assistant Steward - AIDA Cruises
10.2013 - 10.2014
1st Assistant Steward Restaurant - AIDA Cruises
11.2011 - 11.2012
1st Assistant Steward Restaurant - AIDA Cruises
10.2010 - 09.2011
1st Assistant Steward Restaurant - AIDA Cruises
11.2009 - 08.2010
Dining Server - Aquaknox
03.2009 - 11.2009
Banquet Waiter - Makati Shangri-la, Manila
03.2008 - 03.2009
Dye Coater Operator - Ritek Corporation
02.2005 - 02.2008
Junior Waiter - Rock Hard Catering Service
05.2004 - 02.2005
Incoming Quality Control Inspector - Panasonic Corporation
05.2003 - 05.2004
Laguna College - Bachelor of Science, Computer Science
06.1999 - 04.2003
Manuel S. Enverga University - High School, Secondary Education
06.1995 - 03.1999