JESSIE E. MAPI-OT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Security Guard
Mega Matrix Security Agency
2023.10 - 2025.05
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Customer Service Representative
Concentrix
2022.11 - 2023.09
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Merchandiser
Nebraska Safe Distributor
2010.05 - 2011.05
- Updated pricing and signage to complete product displays and educate customers.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Captain Waiter
Peach Seafood Garden
2002.01 - 2006.01
- Demonstrated adaptability during busy shifts by supporting other roles within the restaurant as needed.
Education
Pastoral Theology - Under Graduate
Citadel Bible Baptist Seminary
Cotabato City01.2019
Bachelor of Science - Hotel and Restaurant Management
STI College
Davao City01.2015
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Cotabato City National High School
01.2003
Skills
- Reliable and punctual
- Friendly and outgoing
- Stock rotation
- Pricing and shelf labeling
PERSONAL DATA:
Filipino
English
Visaya
References
Sir. John Lee Lescano, Cp#: 09108964633
Ma'am. Janina Dela Cruz, Cp#: 09269794298
Training
- 2012 Aipor Operations Management Semenar. STI College, Cotabato City.
- 2014 Lecture of Personal Management And Communication skills at Cebu Crown Regency Residence, Cebu City.
- 2014 Stress Management Semenar STI College, Cotabato City.
Timeline
Security Guard
Mega Matrix Security Agency
2023.10 - 2025.05
Customer Service Representative
Concentrix
2022.11 - 2023.09
Merchandiser
Nebraska Safe Distributor
2010.05 - 2011.05
Captain Waiter
Peach Seafood Garden
2002.01 - 2006.01
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Cotabato City National High School
Pastoral Theology - Under Graduate
Citadel Bible Baptist Seminary
Bachelor of Science - Hotel and Restaurant Management
STI College