Jessie De leon
Caloocan City
Summary
Dynamic customer service professional with a proven track record at 24/7-ai, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in high-pressure environments, ensuring customer satisfaction and efficient problem resolution. Recognized for fostering positive relationships and delivering tailored experiences.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
24/7-ai
06.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Associate
ONTIME TIME STYLIST Saudi Arabia
04.2016 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Tour Guide
Manila Ocean Park
04.2012 - 04.2016
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Warehouse Lead
Walter Mart Supermarket
01.2010 - 09.2011
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
Education
Bachelor of Science - Computer Programming
Navotas Polytechnic College
Navotas, Metro Manila, Philippines07-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Timeline
Customer Service Representative
24/7-ai
06.2020 - Current
Sales Associate
ONTIME TIME STYLIST Saudi Arabia
04.2016 - 08.2018
Tour Guide
Manila Ocean Park
04.2012 - 04.2016
Warehouse Lead
Walter Mart Supermarket
01.2010 - 09.2011
Bachelor of Science - Computer Programming
Navotas Polytechnic College
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