Jessie Bernales
License Professional Teacher
Davao City,Davao Del Sur
Summary
Motivated Person passionate about providing excellent customer service and exceeding expectations. Inspires staff loyalty through strong leadership and communication skills. Skilled individual with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
11
11
years of professional experience
1
1
Language
6
6
years of post-secondary education
Work History
Branch Manager
AMPC
02.2020 - 08.2023
- Created strategies to develop and expand existing customer sales, resulting in increase in annual net surplus.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring processes and coaching employees on company protocol and operations.
- Resolved various issues impacting sales management and business operations.
- Reviewed the loan application and monitor compliance with requirements.
Debt Collector/SUPERVISOR
AMPC
03.2013 - 02.2020
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Identified and contacted customers with overdue accounts to address payment status.
- Collaborated with other departments to verify customer compliance with payment plans.
- Documented customer payment interactions and account statuses for future reference.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Radio Commentator/Nes Anchor/Disc Jockey
106.3 DXRX FM
05.2012 - 12.2012
- Drafted news headlines for broadcasting to capture listeners with clear and condensed writing.
- Uploaded breaking news and updates to organization's social media and website accounts.
- Interviewed individuals from all walks of life and all cultures for breaking news stories.
- Conducted live and taped interviews to obtain information.
- Delivered unscripted breaking news and special event coverage to community.
- Researched and produced daily news reports.
- Presented news by researching, developing and covering field news events.
- Covered special events and breaking news with eye for detail and tenacious pursuit of important information.
- Attended press conferences and other media events to gather relevant information and quotes for stories.
- Played songs fitting station's format and monitored each song's length to avoid dead air.
- Interviewed special guests and took callers' questions and song requests on air, using exemplary communication and client engagement skills.
- Entertained guests with music matching desired genres and tempo.
Education
Bachelor of Science - Secondary Education/ Earning 18 Units
Rizal Memorial College
Davao City 04.2001 -
Bachelor of Arts - Mass Communication
Univerty Of Mindanao
Davao City 04.2001 -
High School Diploma -
Barayong National High School
Davao Del Sur 04.2001 -
Primary
Anonang Elementary School
Davao Del Sur 06.1991 - 03.1997
Skills
Risk Mitigation
Proficient in Microsoft application and Filmora Video Editing App
Welding with National Certificate II (SMAW)TESDA
Relationship Building and Management
Branch Operations Management
Customer Service
Coaching and Mentoring
Accomplishments
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- LPT-March 2018
Timeline
Branch Manager
AMPC
02.2020 - 08.2023
Debt Collector/SUPERVISOR
AMPC
03.2013 - 02.2020
Radio Commentator/Nes Anchor/Disc Jockey
106.3 DXRX FM
05.2012 - 12.2012
Bachelor of Science - Secondary Education/ Earning 18 Units
Rizal Memorial College
04.2001 -
Bachelor of Arts - Mass Communication
Univerty Of Mindanao
04.2001 -
High School Diploma -
Barayong National High School
04.2001 -
Primary
Anonang Elementary School
06.1991 - 03.1997