JESSICA ROSE FLORES
Customer Service Representative
Angeles City
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Patient Pay Billing Specialist
HealthScope Specialist Offshoring
01.2024 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Maximized client retention by addressing concerns promptly and professionally, consistently demonstrating empathy and understanding during difficult situations.
Collection Specialist
Channel Information Technology, Support and Leasing Services
02.2022 - Current
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
- Streamlined loan processing time by implementing efficient documentation and approval procedures.
Collection Specialist
iQor
04.2021 - 12.2021
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Improved client relations by effectively managing collection calls and addressing customer concerns.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
Customer Service Representative
TaskUs
11.2018 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Accountancy, Business and Management -
Angeles City National High School
Angeles City, Pampanga 01.2016 - 01.2018
Skills
Fraud procedures
Financial statements expertise
Repayment negotiations
Insurance verification
Billing and collections best practices
Excellent communication skills
Invoice processing
Billing systems and software
Claims processing
Payment posting
Timeline
Patient Pay Billing Specialist
HealthScope Specialist Offshoring
01.2024 - Current
Collection Specialist
Channel Information Technology, Support and Leasing Services
02.2022 - Current
Collection Specialist
iQor
04.2021 - 12.2021
Customer Service Representative
TaskUs
11.2018 - 01.2021
Accountancy, Business and Management -
Angeles City National High School
01.2016 - 01.2018