JESSICA M. DE LEON
GABALDON,NUEVA ECIJA
Summary
Results oriented administrative professional with 14 years of experience in providing high level support to office operations. Skilled in organizing documents, handling customer concerns, administrative tasks and data entry and validation. Proficient in Microsoft Office Suite and possess excellent time management and organizational skills. Strong communication and problem solving abilities with a focus on attention to detail and customer service.
Overview
15
15
years of professional experience
Work History
Service Fulfillment and Activations Officer
Smart Communications Inc
04.2009 - 05.2022
- Account and requirements validation
- Provisioning of new connect and retention applications in system
- Payment coordination
- Processing of aftersales requests for corporate accounts
- Working closely with warehouse and courier to ensure fast and smooth delivery
- Handling client concern pertaining on processing and delivery of applied postpaid lines
- Handles special requests / applications
- Set up of price scheme in system (supervisory task)
- Cancellation of payment (supervisory task)
Sales Documentation and Control Staff
Robinson's Land Corporation
10.2007 - 08.2008
- Guarantees and checks correctness of computations and completeness of documents submitted for newly booked sales.
- In-charge in preparation of Daily Sales Report, Agent's ranking as well as Unit and Parking Slots Availability.
- Manages internal and external client's inquiries pertaining to processing and status of documents.
Education
Bachelor of Science - Commerce Major in Business Management
Technological Institute of The Philippines
Quiapo, Manila03.2007
Skills
- Proficient in MS Office (MS Word, Excel, Powerpoint)
- Customer Service
- Flexible and fast learner
- Data Entry
- Communication Skills
- Multitasking Abilities
- Can work under pressure
- Time Management
- Problem Solving
Additional Information
Date of Birth: November 02, 1986
Citizenship : Filipino
Civil Status : Married
Language : English/ Tagalog
Character References
Ms. Juzi Marie Tan
Business Head
Philippine Long Distance Telecommunications Company
09088673139
Ms. Haidee Santiago
Supervisor
Smart Communications Inc
09988522734
Timeline
Service Fulfillment and Activations Officer
Smart Communications Inc
04.2009 - 05.2022
Sales Documentation and Control Staff
Robinson's Land Corporation
10.2007 - 08.2008
Bachelor of Science - Commerce Major in Business Management
Technological Institute of The Philippines
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