Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Work Availability
Quote
Timeline
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Jessica Jill Espejo

Jessica Jill Espejo

RND, Hospitality Management, Social Media Marketer, Virtual Assistant
Caloocan City

Summary

Customer-focused professional with successful 13 years career in Food Industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
1
1
Language

Work History

Cluster Manager

Conti's Bakeshop And Restaurant
Manila
07.2022 - 10.2023
  • Responsible for the overall performance of stores under the assigned cluster, ensuring compliance with quality, food safety, and marketing standards
  • Led and supported Restaurant Managers in executing action plans, sales targets, and programs
  • Developed and approved sales and promotion strategies, monitored profitability, and reviewed sales reports
  • Managed inventory levels, controlled wastages, and conducted regular cash audits
  • Created Local Store Marketing programs and performed market analysis
  • Conducted recruitment interviews for restaurant manager positions
  • Reported progress and concerns to the Cluster Manager
  • Provided mentoring and coaching to store employees, ensuring performance improvement and career development
  • Attended relevant meetings and conducted various meetings as necessary
  • Prepared budgets for 8 to 10 SBO located at Quezon City, Pampanga, Dagupan, Olongapo, within cluster.
  • Trained facility managers on company policy and procedure for similar performance throughout cluster.
  • Analyzed sales data to manage cluster performance and make informed financial decisions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Monitored facility managers and staff performance through quarterly review assessments.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Restaurant Manager

Argajon Specialty Foods, Inc, (Conti's Bakeshop And Restaurant)
Quezon City
06.2016 - 06.2022
  • Successfully managed daily restaurant operations, including staff scheduling, inventory management, and customer service
  • Led and trained restaurant staff, ensuring they adhered to quality and food safety standards
  • Developed and executed sales and promotion strategies, meeting and exceeding sales and cost targets
  • Ensured high levels of customer satisfaction through excellent service and customer feedback analysis
  • Coordinated with the Cluster Manager and Junior Cluster Manager for store performance improvements
  • Conducted regular staff coaching, evaluations, and training programs
  • Implemented Local Store Marketing initiatives to boost store sales and profitability
  • Collaborated with the Cluster Manager for business development and profitability goals
  • Handled customer complaints and service recovery efficiently
  • Regularly conducted Delightful Guest Service audits and reported findings
  • Oversaw Profit and Loss Reviews for the assigned restaurant
  • Handled Stores located at Ayala Fairview Terraces, SM Fairview, SM North Edsa and Trinoma.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Maximized quality assurance by completing frequent line checks.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Developed unique events and special promotions to drive sales.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Restaurant Manager

MQF Specialty Foods, Inc, (Conti's Bakeshop And Restaurant)
Manila
05.2015 - 05.2016

Restaurant Manager

VHC Specialty Foods, Inc, (Conti's Bakeshop And Restaurant)
Mandaluyong
11.2014 - 04.2015

Restaurant Operations Officer

Argajon Specialty Foods, Inc, Conti's Bakeshop and Restaurant
Quezon City
04.2013 - 10.2014

Assistant Restaurant Manager

C2 Classic Cuisine, Cravings Group, Inc
Manila
09.2010 - 03.2013
  • Handles everyday restaurant operations and assumes full responsibility of the store in alignment with the company's philosophies and operational strategies
  • Constantly alert to the Level of Customer satisfaction
  • Monitoring proper handling of
  • Customer complaints and personally addresses them when needed
  • Initiate development of new policies and procedures to improve operational performance Ø Achieves performance target and controls operation costs
  • Keeps the restaurant operating at a profit by formulating and implementing local store marketing Ø Spearheads people management and delevopment through coaching and training
  • Ensures banking transactions, sales monitoring and reports are completed accurately and on‑time Ø Builds successful relationships with business stakeholders (customers, employees, supplier, etc) Ø Spearhead People Management through Coaching and training staffs to prepare on job training programs
  • Evaluates performance of staff and recommends promotion, additional training or termination
  • Handled the following stores at Rockwell, Shangri‑La, Megamall, Greenhills and Robinsons Place Manila
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.

Education

Bachelor of Science - Nutrition And Dietetics

University of Santo Tomas
Espana, Manila
06.2006 - 03.2010

Skills

    Problem-Solving

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Accomplishments

  • Golden Hat Awardee (Top 1), Contiʼs Management Development Program, 2013
  • Benavidez Awardee, Philippine Association of Nutrition, UST, 2010
  • Licensed Nutritionist and Dietitian , Board Passer (2010)
  • 2nd Honorable Mention, Highschool (2006)


Software

Microsoft Office (Excel, Word, Powerpoint)

Google Workspace (Docs, Sheets, Drive, Gmail, Meet)

Oracle Applications Cloud Encoding

Certification

Virtual Assistant

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Try not to become a man of success. Rather become a man of value.
Albert Einstein

Timeline

Virtual Assistant

11-2023

Social Media Management

11-2023

Cluster Manager

Conti's Bakeshop And Restaurant
07.2022 - 10.2023

Servsafe

03-2020

Restaurant Manager

Argajon Specialty Foods, Inc, (Conti's Bakeshop And Restaurant)
06.2016 - 06.2022

Restaurant Manager

MQF Specialty Foods, Inc, (Conti's Bakeshop And Restaurant)
05.2015 - 05.2016

Restaurant Manager

VHC Specialty Foods, Inc, (Conti's Bakeshop And Restaurant)
11.2014 - 04.2015

Restaurant Operations Officer

Argajon Specialty Foods, Inc, Conti's Bakeshop and Restaurant
04.2013 - 10.2014

Assistant Restaurant Manager

C2 Classic Cuisine, Cravings Group, Inc
09.2010 - 03.2013

Bachelor of Science - Nutrition And Dietetics

University of Santo Tomas
06.2006 - 03.2010

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Jessica Jill EspejoRND, Hospitality Management, Social Media Marketer, Virtual Assistant