Jessica Jean Sanchez
Tanza, Province Of Cavite,CAV
Summary
Proven Client Specialist with a track record of enhancing QA processes at Access Healthcare Services Inc. Manila, achieving increased efficiency. Expert in maintaining confidentiality and compliance, demonstrating adaptability, and applying continuous improvement methodologies. Skilled in call center operations and customer data protection, contributing significantly to team and project success.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Client Specialist
Access Healthcare Services Inc. Manila
03.2018 - Current
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Medical Service Representative/ Quality Analyst
Global Innovation Inc.
06.2014 - 02.2018
- Followed document protocols to safeguard confidentiality of patient records.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality of patient information at all times.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Maintained up-to-date knowledge of quality assurance methodologies, applying best practices to daily tasks.
Service Crew
Ministop Convenience Store
01.2013 - 06.2013
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Took orders, prepared meals, and collected payments.
- Stocked shelves to organize aisles in assigned department.
- Contributed to the achievement of sales targets through upselling food items when applicable.
Education
Bachelor of Science - Nursing
Jose Rizal University
Mandaluyong City, Metro Manila, Philippines 06.2008 - 04.2012
Skills
Call center experience
Timeline
Client Specialist
Access Healthcare Services Inc. Manila
03.2018 - Current
Medical Service Representative/ Quality Analyst
Global Innovation Inc.
06.2014 - 02.2018
Service Crew
Ministop Convenience Store
01.2013 - 06.2013
Bachelor of Science - Nursing
Jose Rizal University
06.2008 - 04.2012
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