Jessica Jane Dellona
Bacoor
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 5 years of experience providing quality administrative support to clients.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Human Resources Assistant
Staff Outsource Solutions
05.2020 - 02.2023
- Maintained employee data and kept updated accounts of all employment records
- Assisting in recruiting, provided administratively with calendars, meetings, and training events
- Write and post ad jobs, review resumes, and pre-screen candidates
- Interviews candidate (Initial)
Loan Processor
Sta' Outsource Solutions
02.2020 - 05.2020
- Gathering information for the loan application, Evaluating credit histories for applications, Follow up with clients with missing documents, and verify important information, Submit files to the designated underwriter
Financial Service Representative
Singapore Post Ltd.
07.2016 - 01.2017
- Promote and cross-sell a range of financial services products such as Insurance, personal loan, etc
- Within the office and at offsite roadshows
- Handle customer inquiries and complaints about financial services, and escalate to the relevant department for follow-up.
Sales Advisor
Metro Pvt Ltd.
07.2014 - 07.2016
- Welcomed customers into the store and helped them locate items
- Educate the customer about the brand to incite excitement about the company's mission and values
- Manages inventory of supplies
- Trained new sales associates in each quarter
- Completed all point of sale opening and closing procedures including counting the contents of the cash register.
Customer Service Associate
Dermstrata Skin Clinic & Spa
12.2012 - 06.2014
- Delivering information about the company's o'ers, Processing orders and transaction, Assessing skin conditions, proposing treatments, recommending skincare products, and referring clients to dermatologists in case of serious treatment is needed
Patient Service Associate
Healthway Medical Clinic
06.2010 - 11.2012
- Scheduling patient appointments and making reminder calls
- Informing patients about delays and waiting times
- Obtaining patients' addresses, contact details, insurance information, and medical histories
- Updating and verifying patient information at every visit
- Performing administrative and clerical duties, such as filing paperwork, when necessary
- Looking for Doctor's reliever if the Doctors is on leave or vacation.
Education
Bachelor of Science in Nursing -
University of Perpetual Help System Dalta
Manila, PhilippinesSkills
- Communication
- Decision-making
- Time Management
- Interpersonal Skills
- Adaptability
- Employee Relation
- Organizational Development
- HR Policies and Startup Administration
Certification
- Completed the 15-hour Virtual Assistant Social Media Marketing Course which includes Social Media Marketing, Algorithm, Content Creation, Basic Video Editing, Lead Generation, SEO, WordPress and Facebook Ads.
- Completed the 9-hour Real Estate Virtual Assistant Course which includes Administrative task, Social Media Marketing, Listing Management, Transaction Coordination, CRM's and Apps, and Real Estate process.
Timeline
Human Resources Assistant
Staff Outsource Solutions
05.2020 - 02.2023
Loan Processor
Sta' Outsource Solutions
02.2020 - 05.2020
Financial Service Representative
Singapore Post Ltd.
07.2016 - 01.2017
Sales Advisor
Metro Pvt Ltd.
07.2014 - 07.2016
Customer Service Associate
Dermstrata Skin Clinic & Spa
12.2012 - 06.2014
Patient Service Associate
Healthway Medical Clinic
06.2010 - 11.2012
Bachelor of Science in Nursing -
University of Perpetual Help System Dalta
- Completed the 15-hour Virtual Assistant Social Media Marketing Course which includes Social Media Marketing, Algorithm, Content Creation, Basic Video Editing, Lead Generation, SEO, WordPress and Facebook Ads.
- Completed the 9-hour Real Estate Virtual Assistant Course which includes Administrative task, Social Media Marketing, Listing Management, Transaction Coordination, CRM's and Apps, and Real Estate process.
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