Highly skilled Ecommerce & Customer Service Specialist with over 10 years of combined experience in B2C/D2C and B2B environments. Proven track record in managing ecommerce operations, optimizing product listings, delivering empathetic customer support, and maintaining strong client relationships. Proficient in industry-leading platforms and tools, with multiple certifications in customer service, ecommerce operations, and marketing strategies.
Hi, I’m
Jessica Ann Estolloso
Virtual Assistant
Iligan City
Summary
Overview
11
years of professional experience
5
Certification
Work History
Peak Health & Fitness
Dropshipping Virtual Assistant
09.2024 - 02.2025
Job overview
- Delivered responsive customer support via email and live chat.
- Processed orders, coordinated with suppliers & logistics, and managed returns.
- Managed product listings, inventory, and pricing on Shopify.
- Created newsletters, blog content, and abandoned cart follow-ups.
- Maintained records in Google Drive, including invoices, receipts, etc.
Natonic Australia
Customer Service Representative
04.2018 - 04.2023
Job overview
- Handled B2B wholesale and B2C customer accounts, ensuring high retention rates.
- Promptly addressed and resolved customer inquiries via email and live chat.
- Processed orders, managed quotations, and provided after-sales support.
- Coordinated with logistics and shipping team to ensure on-time order fulfillment.
- Implemented cross-selling and upselling strategies to increase revenue.
- Created product descriptions, edited product photos, and optimized product pages for maximum effectiveness.
Martial Arts Media™
Executive Assistant
01.2015 - 09.2024
Job overview
- Coordinated podcast and blog publication, ensuring valuable insights are disseminated across various online platforms.
- Produced and published online courses, including video editing for instructional content.
- Provided detailed show notes by reviewing client Zoom recordings.
- Executed email campaigns and newsletters to keep the community updated.
- Ensured efficient file management for easy accessibility of documents and media.
Education
Mindanao State University – Iligan Institute of Technology
Bachelor of Science from Psychology
04-2013
University Overview
Skills
- Customer service
- Communication skills
- Problem-solving skills
- Conflict resolution
- Relationship building
- After-sales support
- Attention to detail
- Time management skills
- Organization skills
- Critical thinking skills
- Writing skills
- Administrative skills
- Sales & Marketing
- Data Entry
Certification
• Satisfaction Guaranteed: Develop Customer Loyalty Online – Provider: Google
• Make the Sale: Build, Launch & Manage Ecommerce Stores – Provider: Google
• Customer Service Fundamentals – Provider: Knowledge Accelerators
• Improving Customer Retention – Provider: Coursera Instructor Network
• Email Marketing Strategies for Ecommerce – Provider: Shopify Academy
Languages
English
Bilingual or Proficient (C2)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Shopify
Magento
Zendesk
Gorgias
Klaviyo
Omnisend
Cin7
ShipStation
PayPal
EWay
Xero
Slack
Google Workspace
Trello
Asana
Mondaycom
Canva
Amazon
EBay
Active Campaign
Wordpress
Basecamp
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