JESSICA SINDINGAN
Quezon City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Seller Support Associate
Teleperformance, Inc.
Makati City
07.2021 - 11.2022
- Managed more than 80 Lazada seller outbound calls and emails each day.
- Presented platform's tools in detail and provide invitation to take part in campaigns or programs.
- Maintained seller satisfaction with forward-thinking strategies focused on addressing their needs and resolving concerns.
- Demonstrated excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
- Contributed to a positive team environment and proactively aids team members with difficult contacts as needed.
Fleet HR Officer (Documentation)
Magsaysay MOL Marine, Inc.
Manila City
02.2021 - 04.2021
- Permanently absorbed in client's company after six months of employment under cooperative.
- Monitored 13 vessels with more than 300 seafarers in total.
- In-charge of issuing medical referrals, booking hotel accommodations, coordinating VISA and Flag State document processing, requesting working gear, and booking flights prior to embarkation.
- Gives crew necessary instructions to complete paperwork and training required for smooth procedure and to guarantee full preparedness before embarking.
- Responsible for updating and monitoring of onboard and onshore crew documents on different database software.
Fleet Encoder
Peopleserve Pilipinas Multi-purpose Cooperative
Manila City
08.2019 - 02.2021
- Provides general assistance of crewing recruitment and operations process.
- Entered crew information to different database software to keep records current.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
Talent Acquisition Intern
Concentrix, Inc.
Quezon City
11.2018 - 03.2019
- Assists with the pre-onboarding process.
- Responsible for compiling new hires pre-employment requirements into a Form 201 file.
- Entered data into Excel for monitoring and creating reports.
- Verification of PAG-IBIG numbers of new hires.
- Responded to inquiries by answering telephone calls and in-person questions.
Education
Bachelor Degree - Business Management, Operations
04.2019
- Honors: cum laude
Skills
- Administrative and clerical support
- Customer service skills
- Verbal and Written Communication Skills
- Flexible and adaptable
- File and Database Management
- Organizational Skills
- Tech Savvy
Certification
- 04/2019 - NC III Bookkeeping, TESDA
Timeline
Seller Support Associate - Teleperformance, Inc.
07.2021 - 11.2022
Fleet HR Officer (Documentation) - Magsaysay MOL Marine, Inc.
02.2021 - 04.2021
Fleet Encoder - Peopleserve Pilipinas Multi-purpose Cooperative
08.2019 - 02.2021
Talent Acquisition Intern - Concentrix, Inc.
11.2018 - 03.2019
STI College - Bachelor Degree, Business Management, Operations