Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jessica Nuñez

Licensed Professional Teacher
Carcar City
Jessica  Nuñez

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the BPO industry bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
years of professional experience
1
Language

Work History

Concentrix

Customer Service Representative
03.2020 - 08.2022

Job overview

  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
  • Actively listened to customers build rapport, handled concerns quickly leading to higher retention rates and positive feedback from clients.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded proactively and positively to rapid change.

Mikrotechnic Technology, Inc.

Data Collection Officer/Lead Generation Specialist
09.2018 - 03.2020

Job overview

  • Managed multiple lead generation channels simultaneously, ensuring consistent results across all platforms.
  • Provided regular reports on campaign performance metrics to stakeholders within the organization, offering insights into areas of improvement or growth potential.
  • Implemented a CRM system to streamline lead management processes, resulting in improved organization and increased efficiency.
  • Generated leads.

Agnus Dei School Systems, Inc.

Primary and Secondary Mathematics Teacher
05.2017 - 04.2018

Job overview

  • Developed lesson plans to adhere to clear departmental and school policy objectives.
  • Designed assessments that accurately measured students'' understanding of mathematical concepts and skills.
  • Continually refined teaching methods based on feedback from peers and administrators, demonstrating dedication to professional growth and effectiveness in the classroom.
  • Developed strong relationships with parents, working together to support students'' academic growth and personal development.
  • Enhanced the educational experience by designing and implementing engaging classroom activities for diverse learners.
  • Led after-school tutoring sessions to reinforce course content and provide additional assistance for struggling students.
  • Improved student comprehension by incorporating real-world examples into lesson plans.

Education

Bering Inst of Skills Training & Assessment Center
Conchita Building, Osmeña Boulevard, Cebu City

No Degree from Computer Systems Servicing NCIII
04.2001

University Overview

Polytechnic University of The Philippines
United Bayanihan, San Pedro City, Laguna

Bachelor of Science from Mathematics Teacher Education
04.2001

University Overview

Skills

Live chat support

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Timeline

Customer Service Representative
Concentrix
03.2020 - 08.2022
Data Collection Officer/Lead Generation Specialist
Mikrotechnic Technology, Inc.
09.2018 - 03.2020
Primary and Secondary Mathematics Teacher
Agnus Dei School Systems, Inc.
05.2017 - 04.2018
Bering Inst of Skills Training & Assessment Center
No Degree from Computer Systems Servicing NCIII
04.2001
Polytechnic University of The Philippines
Bachelor of Science from Mathematics Teacher Education
04.2001
Jessica NuñezLicensed Professional Teacher