Jessica Mendez
Shift Manager
Dauis,BOH
Summary
Professional in food service management, equipped to lead and optimize operations. Strong focus on team collaboration and achieving results. Skilled in staff training, inventory control, and customer satisfaction. Reliable and adaptable to changing needs, ensuring smooth and efficient service.
Overview
7
7
years of professional experience
5
5
Certifications
Work History
Food Service Supervisor
G.Y. Enterprise Inc.
05.2023 - 05.2025
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Ordered new supplies and food to maintain service levels.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Shift Manager
Golden Arches Corporation
11.2018 - 10.2020
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
Bachelor of Science - Education
University of Cebu
04-2018
Skills
Staff leadership
Food safety compliance
Ordering supplies
Employee scheduling
Inventory management
Promotions management
Hiring standards
Multitasking Abilities
Excellent communication
Cash handling
Certification
Customer Experience Management
Timeline
Food Service Supervisor
G.Y. Enterprise Inc.
05.2023 - 05.2025
Shift Manager
Golden Arches Corporation
11.2018 - 10.2020
Bachelor of Science - Education
University of Cebu