Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jessica Martillan

Jessica Martillan

Tanauan, Province Of Batangas

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

TTEC Services
11.2021 - 05.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Quality Control Inspector

Hysonic Philippines
09.2016 - 04.2018
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.

Education

Bachelor of Arts - Economics

Ligao Community College
Ligao, Province Of Albay, Philippines
04.2011

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Attention to details
  • Communication skills

Timeline

Customer Service Representative

TTEC Services
11.2021 - 05.2024

Quality Control Inspector

Hysonic Philippines
09.2016 - 04.2018

Bachelor of Arts - Economics

Ligao Community College

Similar Profiles

CREATE PROFILE
Jessica Martillan