Jessica Lyn H. Luna
Burgos
Summary
Professional administrative specialist ready to enhance operational efficiency and client satisfaction. Proven track record in managing schedules, organizing digital files, and handling customer inquiries with precision. Known for collaboration, reliability, and flexibility in dynamic environments, with expertise in time management and communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Collective Solutions
10.2021 - 03.2023
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Teleperformance
11.2019 - 09.2021
- Account: AIA Philam life
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Philam Life Call Center (AIA)
06.2019 - 10.2019
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Mac Expert/Technical Support (sales associate)
Power Mac Center Inc.
07.2017 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Master of Arts - Special Education
Greenville College
Pasig, Metro Manila, PhilippinesBachelor of Elementary Education - Content Course
San Mateo Municipal College
San Mateo, Rizal01.2017
High School -
Burgos National High School
Burgos, Rizal01.2011
Elementary -
Burgos Elementary School
Burgos, Rizal01.2007
Skills
- Organized and detail oriented
- Friendly and have engaging personality
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
I hereby certify that the above information are true and correct.
Skillsandqualities
- Communication skills
- Computer skills (MS Word, Excel, PowerPoint)
- Organized and detail oriented
- Friendly and have engaging personality
Certifiedby
Jessica Lyn Haber
Personal Information
- Age: 29
- Citizenship: Filipino
- Date of Birth: 06/25/95
- Marital Status: Married
- Religion: Roman Catholic
Timeline
Customer Service Representative
Collective Solutions
10.2021 - 03.2023
Customer Service Representative
Teleperformance
11.2019 - 09.2021
Customer Service Representative
Philam Life Call Center (AIA)
06.2019 - 10.2019
Mac Expert/Technical Support (sales associate)
Power Mac Center Inc.
07.2017 - 06.2019
Bachelor of Elementary Education - Content Course
San Mateo Municipal College
High School -
Burgos National High School
Elementary -
Burgos Elementary School
Master of Arts - Special Education
Greenville College
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