Jessica-Karen Maquirang
Bacoor, Province Of Cavite,CAV
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Foundever
05.2024 - 01.2025
Customer Service Associate
Alorica
09.2022 - 03.2024
Customer Service Representative
Convergys-Alabang
04.2018 - 09.2018
Customer Service/Sales Representative
RMS Collect Phils. Inc. – IQOR Robinsons Place Dasmarinas
10.2017 - 04.2018
Admin Assistant (Registrar/Travel) (OJT/Encoder)
Asian Institute of Science And Technology (AISAT College - Dasmarinas)
05.2016 - 06.2016
HR Assistant (OJT/Encoder)
Emilio Aguinaldo College Medical Center – Cavite
10.2013 - 01.2014
Education
Bachelor of Science - Computer Science
Cavite State University – Imus Campus (LTO)
Imus, Province Of Cavite, Philippines01-2018
Associate of Science - Computer Science
Asian Institute of Science And Technology - Dasmarinas
Dasmarinas, Province Of Cavite, Philippines03-2014
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Dasmariñas National High School-Main
01.2012
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Dasmariñas II Central Elementary School
01.2008
Skills
- Computer literate
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
- Maintained a high level of product knowledge, providing accurate information to customers
- Critical thinking
- Answered customer telephone calls promptly to avoid on-hold wait times
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
References
JESSICA PALOMO, Customer Service Representative, 09977380021, Enshored
HAROLD PEDRO, Customer Service Representative, 09773097216, Foundever
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Training
- October3,2016 A Journey to the World of Android: Android Updates
- April3,2017 Digital Business Jumpstart Workshop
- March21,2016 Digital Summit: Progressive Innovation of Technology Education
- September21,2013 Software Freedom Day (Computer Professionals’ Union)
- March21,2010 COMTECH Educational Development Program (Computer Literacy Program)
Timeline
Customer Service Representative
Foundever
05.2024 - 01.2025
Customer Service Associate
Alorica
09.2022 - 03.2024
Customer Service Representative
Convergys-Alabang
04.2018 - 09.2018
Customer Service/Sales Representative
RMS Collect Phils. Inc. – IQOR Robinsons Place Dasmarinas
10.2017 - 04.2018
Admin Assistant (Registrar/Travel) (OJT/Encoder)
Asian Institute of Science And Technology (AISAT College - Dasmarinas)
05.2016 - 06.2016
HR Assistant (OJT/Encoder)
Emilio Aguinaldo College Medical Center – Cavite
10.2013 - 01.2014
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Dasmariñas National High School-Main
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Dasmariñas II Central Elementary School
Bachelor of Science - Computer Science
Cavite State University – Imus Campus (LTO)
Associate of Science - Computer Science
Asian Institute of Science And Technology - Dasmarinas
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