Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jessica  Jimenez

Jessica Jimenez

Imus, Cavite

Summary

Proven track record in enhancing customer satisfaction and financial management, notably at Celebrity Cruises. Skilled in cash handling and security Excelled in leadership, significantly improving service levels and operational efficiency. Achieved notable success in resolving customer issues, fostering positive relationships, and driving continuous improvement. Professional retail worker with solid experience in high-volume cash handling and transaction processing. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in customer service, accuracy in financial transactions, and maintaining security protocols. Reliable and efficient, ensuring smooth operations and customer satisfaction. Diligent Cage Cashier with Number-year background assisting guests with chips, cash, fast cash tickets, promotional play, credit cards and checking accounts. Reliable and focused professional with efficient wire transfer handling abilities. Bringing over Number years of experience in Location area. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Casino Cage Cashier

Celebrity Cruises
07.2005 - 09.2017
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Led cashiers and associates in providing thoughtful customer service.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.

Purser

Scotia Prince
03.2002 - 07.2004
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
  • Managed the distribution of daily schedules and announcements throughout the vessel for timely information dissemination.
  • Worked closely with housekeeping staff to ensure cabins were maintained at an impeccable standard for guest comfort.
  • Organized shore excursions, liaising with local tour operators for seamless travel experiences for passengers.
  • Maintained accurate records of passenger information while adhering to data privacy regulations.
  • Coordinated with event planners to facilitate successful onboard events, creating memorable experiences for guests.
  • Resolved passenger complaints effectively, fostering positive customer relations and encouraging repeat business.

New Accounts Clerk

Allied Banking Corporation
03.1993 - 09.2001
  • Identified opportunities for upselling additional banking services based on individual client needs and financial goals.
  • Ensured accuracy of client information by diligently reviewing documents and data entry details.
  • Enhanced customer satisfaction by efficiently opening new accounts and providing exceptional service.
  • Increased customer retention through attentive follow-ups after account opening processes were completed.
  • Assisted in the training of new team members on policies, procedures, systems, and best practices related to new accounts management.
  • Provided personalized service to customers, addressing their specific needs and concerns regarding new accounts or services.
  • Maintained up-to-date knowledge on bank products, services, and regulations to provide accurate information to clients.

Executive Secretary

Fortfrieght
06.1991 - 09.1992
  • Handled confidential information in professional manner.
  • Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Enhanced executive productivity by efficiently managing schedules and appointments.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Answered high volume of phone calls and email inquiries.
  • Strengthened relationships with clients through attentive service and prompt issue resolution.

Education

Bachelor Of Science In Business Management - Business Management

Sta. Isabel College
Taft, Manila Philippines
10.1990

Skills

  • Cash handling expertise
  • Dependability
  • Strong Ethics
  • Customer Identification
  • Patience and Tact
  • Security awareness

Certification

  • Area of certification, Company Name - Timeframe
  • Area of certification Training - Timeframe

Timeline

Casino Cage Cashier

Celebrity Cruises
07.2005 - 09.2017

Purser

Scotia Prince
03.2002 - 07.2004

New Accounts Clerk

Allied Banking Corporation
03.1993 - 09.2001

Executive Secretary

Fortfrieght
06.1991 - 09.1992

Bachelor Of Science In Business Management - Business Management

Sta. Isabel College
Jessica Jimenez