Jessica Cortez
Santa Rosa, Province Of Laguna,LAG
It is never too late to be what you might have been.
George Eliot
Summary
Motivated and detail-oriented aspiring Virtual Assistant with over 6 years of experience in administrative support, customer service, and data management. Skilled in communication tools such as Avaya, Vici Dialer, RingCentral, Outlook, Team Chats, and Skype . Proven ability to handle client inquiries, manage schedules, process information accurately, and provide professional support in fast-paced environments. Eager to apply strong organizational, communication, and multitasking skills to deliver excellent remote administrative assistance.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Process Associate
Genpact Services
02.2019 - 07.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed end-to-end medical billing and insurance claim submission for U.S. healthcare clients.
- Ensured compliance with HIPAA and all federal billing standards.
- Verified and accurately encoded patient and provider data into EMR systems.
- Coordinated with healthcare professionals to resolve missing documentation issues.
- Handled communication and collaboration through Avaya , RingCentral , Team Chats , and Outlook .
- Maintained detailed and organized electronic patient records.
Travel Associate
Interglobe Technologies Phils
07.2018 - 01.2019
- Provided email and outbound call support to customers for booking, modification, and confirmation of reservations.
- Processed secure payments via phone , ensuring accuracy and confidentiality.
- Managed client information and booking records using Microsoft Outlook and CRM tools.
- Conducted follow-ups and updates through Email, Skype and Avaya to maintain smooth client communication.
- Coordinated with hotels to ensure accuracy of special requests and customer satisfaction.
- Strengthened multitasking and time management skills in a fast-paced customer service environment.
Education
High School Diploma -
03-2015
Skills
- Email, Chat, and Outbound Call Support
- Payment Handling via Phone
- Data Entry and CRM Database Management
- Client Communication via Avaya, RingCentral, Skype & Team Chats
- Document Preparation and File Organization
- HIPAA Compliance & Confidential Data Handling
- EMR/EHR System Knowledge
- Time Management and Multitasking
Certification
- Travel School Training - 2018
- Certified Travel Associate, Interglobe Technologies Inc - 2018-2019
- Certified Process Associate, Genpact Services LLC - 2019-2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Process Associate - Genpact Services
02.2019 - 07.2025
Travel Associate - Interglobe Technologies Phils
07.2018 - 01.2019
Muntinlupa National High School - High School Diploma,