JESSICA BALASOLLA
Las Piñas City
Summary
Experienced customer service agent specializing in delivering exceptional client service. Demonstrated a consistent record of efficiently handling administrative tasks and providing support for departmental operations.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
VXI Global Solutions
02.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Agent
Eperformax Contact Centers and BPO
07.2022 - 12.2022
- Ensured customer interactions were efficient and effortless.
- I see to it that I answer their complaints and queries to their satisfaction which I can only give if I have a thorough product knowledge of the account I am handlingActive listening, product knowledge, customer rapport and attention to details are important skills as customer service agent.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Administrative Assistant
National Guard Health Affairs
02.2007 - 02.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Bachelor Of Laws - Law
Philippine Law School
Pasay, Metro Manila05.2002
Bachelor Of Science In Commerce - Business Administration And Management
University of Santo Tomas
Espana, Manila, Philippines 06.1990
Skills
- ACTIVE LISTENING SKILL
- ATTENTION TO DETAILS
- IMPROVING CUSTOMER SATISFACTION
- OFFICE ADMINISTRATION SKILL
- COMPUTER LITERATE
- WORD AND EXCEL KNOWLEDGE
Personal Information
- Date of Birth: 12/26/69
- Marital Status: Annulled legally
Phone
+63, 09694840848
Timeline
Customer Service Representative
VXI Global Solutions
02.2023 - 05.2024
Customer Service Agent
Eperformax Contact Centers and BPO
07.2022 - 12.2022
Administrative Assistant
National Guard Health Affairs
02.2007 - 02.2021
Bachelor Of Laws - Law
Philippine Law School
Bachelor Of Science In Commerce - Business Administration And Management
University of Santo Tomas
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