JESSICA ALTABANO
Valenzuela City
Summary
Dynamic Customer Care Specialist with 3 Years and a Fresh Bachelor of Science Graduate Eager to Bring Top-Tier Service Skills to Your Esteemed Team.
Overview
7
7
years of professional experience
Work History
Customer Care Specialist
INTOGREAT SOLUTIONS INC.
04.2024 - 04.2025
Worked with B2B and B2C clients
CUSTOMER SUPPORT
TASKUS
03.2023 - 03.2024
Supported clients in the EMEA region and addressed their concerns.
TECHNICAL AND NON-TECHNICAL SUPPORT
INFOCOM
05.2022 - 02.2023
Offered support for both billing and technical concerns.
INTERNSHIP
SERENDIPITY MULTI-PURPOSE COOPERATIVE
01.2022 - 03.2022
Assisted with payroll during my internship and endorsed applicants for our clients.
CUSTOMER SUPPORT
CONCENTRIX
08.2021 - 12.2021
Provided immediate support for tracking shipments within the U.S.
ENCODER
CALOOCAN CITY HALL
02.2018 - 03.2018
Education
Bachelor of Science - Business Administration major in Financial Management
UNIVERSITY OF CALOOCAN CITY
07-2022
High School Diploma -
AMA COMPUTER LEARNING CENTER (ACLC)
07-2018
High School Diploma -
BAESA HIGH SCHOOL
04-2016
Skills
- Computer literacy: MS Excel, MS PowerPoint, MS Word
- Basic computer skills with working knowledge of the internet
- Proficient in Salesforce, Intercom, and Zendesk
- Expert in professional interaction with both B2B and B2C clients
- Excellent time management skills
- Collaborative team player and leadership experience
- Proficient in Salesforce, Intercom, and Zendesk tools
ACTIVITIES
Received a Leadership Award as the President of Rotaract Club of University of Caloocan City (Year 2019 – 2020) President of the Rotaract Club of University of Caloocan City (Year 2019-2020) Treasurer of Rotaract Club of University of Caloocan City (Year 2018 - 2019) Represent the University of Caloocan City in the ALCU Games for chess tournament (2018) Gold Medalist in Chess competition (2018)
Timeline
Customer Care Specialist
INTOGREAT SOLUTIONS INC.
04.2024 - 04.2025
CUSTOMER SUPPORT
TASKUS
03.2023 - 03.2024
TECHNICAL AND NON-TECHNICAL SUPPORT
INFOCOM
05.2022 - 02.2023
INTERNSHIP
SERENDIPITY MULTI-PURPOSE COOPERATIVE
01.2022 - 03.2022
CUSTOMER SUPPORT
CONCENTRIX
08.2021 - 12.2021
ENCODER
CALOOCAN CITY HALL
02.2018 - 03.2018
Bachelor of Science - Business Administration major in Financial Management
UNIVERSITY OF CALOOCAN CITY
High School Diploma -
AMA COMPUTER LEARNING CENTER (ACLC)
High School Diploma -
BAESA HIGH SCHOOL
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