JESSICA ACOSTA

Bacnotan, Province of La Union

Summary

Results-driven professional with over 11 years of experience in enhancing client satisfaction and implementing process improvements. Skilled in customer needs assessment and feedback mechanisms, leading to increased customer loyalty and retention.

Overview

years of professional experience

Work History

Assistant Loans Sup. / Sales Representative

West Point Lending Corporation

San Fernando, Province Of La Union, Philippines

08.2014 - Current

Cultivated strong client relationships to enhance customer loyalty and retention.
Developed and executed sales strategies to achieve revenue targets consistently.
Implemented feedback mechanisms to refine sales approaches and enhance overall effectiveness.
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Expanded customer base through cold calling, networking, and relationship building.
Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.

Barangay Secretary

Barangay Tammocalao Bacnotan La Union

Bacnotan, Province Of La Union, Philippines

08.2024 - 12.2025

Managed scheduling and coordination of meetings for local government officials.
Organized and maintained confidential records and documentation efficiently.
Assisted in drafting official correspondence and community announcements.
Provided administrative support for public events and community outreach programs.
Streamlined filing systems to enhance information retrieval processes.
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Implemented process improvements that increased office efficiency and productivity.
Maintained daily report documents, memos and invoices.

CASHIER/TELLER

Smart Wireless Center

San Fernnando La Union

11.2012 - 07.2014

Processed customer transactions efficiently using point-of-sale systems.
Maintained accurate cash drawer balances throughout shifts.
Assisted customers with inquiries and provided product recommendations.
Collaborated with team members to ensure smooth store operations.
Handled inventory management tasks, including restocking displays.
Resolved customer complaints promptly to enhance satisfaction levels.
Greeted customers entering store and responded promptly to customer needs.

Education

College Information Technology

Don Mariano Marcos Memorial State University Mid

06-2012

Skills

Customer service
Customer relations
Customer relationship building
Interpersonal communication skills
Client service

Process improvement
Customer needs assessment
Account management
Strategy development
Records management

Timeline