JESSELE MARY D. SIOSON
Davao City
Summary
Customer-focused sales and support professional with over 10 years of experience across customer service, technical support, property management support, and virtual assistance. Proven ability to close deals, build client relationships, and deliver results in fast-paced environments. Recently promoted from Market Development Associate to Market Specialist/Sales Executive at a national property management firm due to consistent performance and high-quality service. Demonstrated leadership experience as a Team Lead, managing and coaching a sales team.
Overview
13
13
years of professional experience
Work History
Market Specialist / Sales Executive / Team Lead
Evernest
03.2021 - 07.2025
- Promoted from Market Development Associate to Market Specialist/Sales Executive.
- Managed and coached a team of 4 agents, providing daily support, training, and performance feedback.
- Conducted team huddles, monitored KPIs, and implemented strategies to improve conversion and engagement.
- Handled end-to-end sales process, from lead qualification to agreement signing.
- Conducted rental analysis, presented service benefits, and followed up with prospects.
- Worked closely with property managers and brokers to ensure seamless owner handoffs.
- Maintained detailed notes and pipeline updates using CRM tools.
- Successfully closed multiple deals per month, contributing to regional growth.
- Team Lead Schedule: April 2024 - January 2025
Virtual Executive Assistant
ePenny Logistics Ltd
10.2019 - 10.2021
- Provided high-level administrative support to executives in a logistics firm.
- Managed calendar appointments, client communication, and documentation.
- Prepared reports and presentations for client meetings and internal use.
Market Development Associate
Onerent Inc
07.2019 - 10.2020
- Reached out to property owners and landlords to promote rental management services.
- Scheduled calls for account executives and ensured qualified lead handoff.
- Maintained CRM logs and tracked communication updates.
Virtual Assistant / Marketing Associate
GlobalTalk BPO
10.2019 - 03.2020
- Handled digital marketing campaigns and social media engagement.
- Assisted in lead generation and market research.
Customer & Technical Support Representative
IBEX Co. & Sutherland Global Services
02.2012 - 06.2019
- Delivered quality support to customers via phone and email.
- Resolved billing, technical, and product inquiries efficiently.
- Consistently met quality assurance metrics and productivity benchmarks.
Education
Bachelor of Science - Nursing
Notre Dame of Kidapawan Colleges
Kidapawan, Province Of Cotabato, Philippines03-2011
Skills
- Client Relationship Management (CRM)
- Property Management Sales & Support
- Cold Calling & Prospecting
- Appointment Setting & Lead Follow-Up
- Tenant and Owner Onboarding
- Virtual Executive Assistance
- Document & Data Management
- Communication & Negotiation
- Salesforce, HubSpot, Slack
- - Team Leadership & Coaching
Timeline
Market Specialist / Sales Executive / Team Lead
Evernest
03.2021 - 07.2025
Virtual Executive Assistant
ePenny Logistics Ltd
10.2019 - 10.2021
Virtual Assistant / Marketing Associate
GlobalTalk BPO
10.2019 - 03.2020
Market Development Associate
Onerent Inc
07.2019 - 10.2020
Customer & Technical Support Representative
IBEX Co. & Sutherland Global Services
02.2012 - 06.2019
Bachelor of Science - Nursing
Notre Dame of Kidapawan Colleges
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