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With over 10+ years of Diverse Experience across Customer Service, Aviation Security, Fraud Prevention, and Financial Services, I bring a comprehensive skill set and a deep understanding of Operational Excellence. My career spans various sectors, including Aviation (ICAO AVSEC, IATA), Financial Services- Insurance Co like (J.P. Morgan Chase Bank, National General, Specialized Loan Servicing), and Government Agencies (Indian Embassy, Passport Office), where I have consistently delivered high-quality service, ensuring safety, compliance, and customer satisfaction.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Detail-oriented assistant manager with 8+ years of experience in retail management and customer service. Proven track record of achieving high customer satisfaction ratings and effectively resolving complaints. Skilled in overseeing daily operations, managing cash handling procedures, and utilizing POS systems to enhance efficiency. Demonstrated leadership by assuming managerial responsibilities and collaborating on strategies to meet sales targets. Committed to delivering exceptional service and maintaining a positive shopping environment. Customer service professional prepared to excel in support role. Proven experience in addressing customer needs and delivering timely solutions. Known for strong team collaboration and adaptability to changing requirements. Skilled in active listening and conflict resolution. Experienced library professional with strong focus on information organization, digital cataloging, and community engagement. Proven ability to collaborate effectively within teams and adapt to changing needs while achieving targeted outcomes. Expertise in managing collections, conducting research, and providing exceptional user services. Reliable, flexible, and ready to make significant impact. Library professional, prepared for this role with comprehensive knowledge in cataloging, archival methods, and digital resources management. Proven ability to foster collaborative team environments while achieving impactful results. Expertise in research assistance and information technology integration, ensuring reliable and adaptable service. Experienced with information organization, cataloging, and archival management. Utilizes advanced digital tools to enhance library resource accessibility. Track record of fostering community engagement and promoting literacy programs. Resourceful Librarian with meaningful experience cataloging and organizing library collections. Tactfully provides patrons with insightful direction to maximize customer service utility. Knowledgeable operator of library resources and passionate problem solver. Resource-driven Librarian recommends, interprets and evaluates information sources and assists users with academic and information searches. Asserts sharp, keen eye for detail and organization. Proactively uses technology to perform job or enhance customer experience.

Highly motivated Customer support Representative with extensive customer service and tech experience. Inbound calls professional with track record of driving increased survey scores improving the customer experience and elevating company profile with exceptional customer service. I have also done some outbound sales. Service-oriented Customer Support Representative with 15+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Jesse Marteja Llaguno

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Customer Support Representative - Crypto Account

Specialized Support Advocate (Spotify Account)

Customer Support Representative

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Senior High School Graduate - Information Technology (IT) Strand

High School Graduate -

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Customer Support Representative - Crypto Account

Specialized Support Advocate (Spotify Account)

Customer Support Representative

Senior High School Graduate - Information Technology (IT) Strand

High School Graduate -

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