Hi, I’m
JESSE LIM
San Pedro
Summary
To be able to share my knowledge and able to learn new things along the way. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
37
years of professional experience
Work History
IBEX GLOBAL PHILSParanaque
Customer Service Representative
01.2023 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Worked flexible hours across night, weekend, and holiday shifts.
Teleperformance
Customer Account Specialists
06.2021 - 01.2022
Job overview
- Attend to Customer Inquiry and needs satisfaction
- Answer inquiry
- Assist and answer concern
- Migrate account
- Conduct cases and tagging
- Served as an assiatant to trainor and team leader ( whenever needed)
- Provided professional services and support in a dynamic work environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered constant flow of customer calls with minimal wait times.
Bine Philippines Inc.
Production Quality Control/Manpower
08.2015 - 07.2019
Job overview
- Supervises quality control staff with day to day transaction
- Response to Corrective action and preventive action plan
- Supervises car pool
- Maintenance & Housekeeping personnel
- Ensure building safety and people saafety
Bine Philippines Inc.
Logistics Supervisor
07.2011 - 08.2015
Job overview
- Supervises logiatic staff with day to day transaction
- Report shortages and inventory to top management
- Ensure safety of warehouse products and personnel Supervises the receival and retrieval of product at hand.
MBC System Inc.
Collection Officer
01.2008 - 07.2011
Job overview
- Serves as collection agent
- Handkes work cinpensation settlement
- Do outbound calls
- Transaction tagging
- Do medical billing and collection
- Telemarketing negotiator
JBA/A2net Solutions Inc.
Program Manager
10.2009 - 12.2009
Job overview
- Overall supervision of local credit card account
- Ensures daily quota
- Monitor oerformance and completeness of agent task
- Manage, motivate and train people
- Provides feedback to continously improve productivity of the whole program
- Regularly huddles agent' morale
St. Louis Anne College -Evening High School
Teacher
01.2006 - 01.2008
Job overview
- Serves as class adviser
- Check attendance
- Accomplished school registry and form 137
- Monitoring student performance both academic and physical
La Consolacion Rural Bank
Bank Teller
01.2005 - 01.2008
Job overview
- Enter /clear cash float
- Post deposit/withdrawal Familiar with GORBO, GOGLAE, GORESP Assist in opening new acciunta and loan processing
- Entertaned payments of loans and issued receipt
- Open and close saving and time deposit
- Type ticket for the day transaction
- Print and submit end of the day transaction.
San Beda College
Guidance Counselor
01.1987 - 01.1999
Job overview
- Do guidance and counseling Administer and interpret psychological test Conduct reserches Inventiry Indivudual student profile
Education
OLIVAREZ COLLEGE
M A in Education
DELA SALLE UNIVERSITY
M A in Guidance and Counseling
Manila Doctors College
B S Psychology
Quiapo Community High School
High School
Paco Chinese School
Elementary
Skills
Can relate well with peopleundefined
Personal Information
- Date of Birth: 02/04/65
- Nationality: Filipino
- Marital Status: Married
References
Mercy Herbilla, Bine Phils. Inc, Executive Secretary, mercy.gan@binephils.com, 85844474, 104
Timeline
Customer Service Representative
IBEX GLOBAL PHILS
01.2023 - Current
Customer Account Specialists
Teleperformance
06.2021 - 01.2022
Production Quality Control/Manpower
Bine Philippines Inc.
08.2015 - 07.2019
Logistics Supervisor
Bine Philippines Inc.
07.2011 - 08.2015
Program Manager
JBA/A2net Solutions Inc.
10.2009 - 12.2009
Collection Officer
MBC System Inc.
01.2008 - 07.2011
Teacher
St. Louis Anne College -Evening High School
01.2006 - 01.2008
Bank Teller
La Consolacion Rural Bank
01.2005 - 01.2008
Guidance Counselor
San Beda College
01.1987 - 01.1999
OLIVAREZ COLLEGE
M A in Education
04.2000
DELA SALLE UNIVERSITY
M A in Guidance and Counseling
Manila Doctors College
B S Psychology
04.1986
Quiapo Community High School
High School
04.1982
Paco Chinese School
Elementary
04.1978
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