Summary
Overview
Work History
Education
Skills
Timeline
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Jessavyl Labro

Quezon City, Metro Manila

Summary

Has been with ITSDI for four years, providing hands-on experience specializing in the implementation, solutions architecture, and administration of security solutions. Dedicated to protecting organizations against cyber threats by conducting best practice configurations and deployment of Security Solutions to different sectors and organizations.

Overview

6
6
years of professional experience

Work History

Systems Engineer

Information Technology Security Distribution Inc
01.2020 - Current
  • Pre-sales and Post-sales Engagement
  • Collaborate closely with the sales team to understand customer requirements, challenges, and objectives.
  • Conduct comprehensive product demonstrations and presentations to showcase the features, functionality, and benefits of our solutions.
  • Translate customer needs into tailored solution designs and proposals that align with our product portfolio.
  • Assist in the creation and review of RFPs (Request for Proposals) and RFIs (Request for Information) by providing technical expertise and input.
  • Engage in technical discussions and solution design sessions with customers, understanding their technical environment and providing recommendations.
  • Identify and address technical objections or concerns raised by customers, providing appropriate responses and solutions.
  • Collaborate with internal teams, including engineering, product management, and professional services, to ensure the feasibility and successful implementation of proposed solutions.
  • Conduct product evaluations, proof-of-concepts (POCs), and technical workshops to demonstrate the functionality and feasibility of our solutions.
  • Stay up-to-date with industry trends, competitive landscape, and emerging technologies to provide strategic insights and recommendations.
  • Assist in the development and delivery of training programs for sales teams to enhance their product knowledge and solution selling skills.
  • Work closely with the Technical Team Lead & colleagues to achieve goals
  • Implementation of Cybersecurity Solutions based on best practices to ensure the protection of their environment.
  • Collaborate with Principal to develop programs and trainings for the partner and end user

L1 Support Engineer| ItSdi

Information Technology Security Distribution Inc
10.2019 - Current
  • Serve as the initial point of contact for IT support via phone, email, and the ticketing system.
  • Remain logged into phone queues throughout the workday to ensure availability.
  • Troubleshoot and resolve basic desktop, network, software, and hardware issues.
  • Assist with the installation, configuration, and support of computers, mobile devices, printers, and peripherals.
  • Follow escalation procedures for unresolved issues requiring higher-tier support.
  • Maintain detailed and accurate records of all client interactions and resolutions.
  • Collaborate with vendors to resolve hardware and software-related problems.
  • Install and configure operating systems, software applications, patches, and updates..
  • Document and escalate technical issues and customer interactions appropriately.

Education

Bachelor of Science - Information Technology

STI College Munoz-EDSA
Quezon City
06-2015

Skills

  • Certified in Cybersecurity ISC2
  • Strong presentation, verbal communication, and interpersonal skills
  • Ability to be self-motivated and thrive in a team environment
  • Knowledge of Cybersecurity industry, including competitors, market needs, and trends
  • Excellent project management and writing skills
  • Strong understanding and knowledge on SOC operations, security analytics capabilities, Security Solutions such as EDR, NDR, XDR, SASE, Email Security, DLP, Encryption etc
  • Exposure to security software solutions like Firewall, Intrusion prevention, encryption, data leakage, data protection and monitoring security etc
  • Obtain different Cybersecurity Product Certifications such as Certified Technical Specialist from Trellix and Certified Administrator from Swimlane

Timeline

Systems Engineer

Information Technology Security Distribution Inc
01.2020 - Current

L1 Support Engineer| ItSdi

Information Technology Security Distribution Inc
10.2019 - Current

Bachelor of Science - Information Technology

STI College Munoz-EDSA

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Jessavyl Labro