Jessavelle Tuvera
Registered Nurse
Agoo,La Union
Summary
Seeking to acquire the position as a Certified Nurse, providing an opportunity to make a strong contribution by utilizing and expanding upon related education, skills, experiences, and capabilities.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
OR Nurse
Lorma Medical Center
San Fernando City, La Union
01.2024 - Current
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Organized and managed care of patients undergoing various therapies and procedures.
Registered Nurse
La Union Medical Center
Nazareno, Agoo, La Union
11.2022 - 01.2024
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Organized and managed care of patients undergoing various therapies and procedures.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Audited charts and reviewed clinical documents to verify accuracy.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Managed care from admission to discharge.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
Team Leader
Concentrix
Baguio City
06.2022 - 11.2022
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Held weekly team meetings to inform team members on company news and updates.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Observed packing operations to verify conformance to specifications.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Devised and implemented processes and procedures to streamline operations.
Customer Service Subject Matter Expert
Concentrix
Baguio City
12.2011 - 06.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Created and maintained detailed database to develop promotional sales.
- Sought ways to improve processes and services provided.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed and updated databases to handle customer data.
- Cross-trained and provided backup support for organizational leadership.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Implemented and developed customer service training processes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained staff on operating procedures and company services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Educated customers about billing, payment processing and support policies and procedures.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted available products and services to customers during service, account management, and order calls.
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
Nurse
Agoo Maternity and Lying-in Clinic
Agoo, La Union
01.2011 - 11.2011
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Followed proper procedure for installation and removal of catheters, IVs and PIC lines.
- Met with and patients to discuss and distribute information on health maintenance and disease prevention.
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
- Protected confidentiality of information related to patient care activities and EMS operations.
- Evaluated charting procedures for adherence to best practices.
- Prepared and sanitized rooms before surgical procedures and assisted surgeons during operations with medical equipment.
- Participated in development of guidelines for Maternal and Child care.
- Assisted patients in performance of routine recovery and mobility exercises, providing support when getting in and out of bed as well as walking and stretching.
- Came up with treatment plans and communicated with patients about options, medications and self-management.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Performed routine wound care and dressing changes on schedule.
- Organized and managed care of patients undergoing various therapies and procedures.
- Implemented medication and IV administration, catheter insertion, and airway management.
Education
Bachelor of Science - Nursing
Lorma Colleges
San Fernando City, La Union 06.2006 - 03.2010
Skills
Relationship building
Patient and family advocacy
Preventive health
Family Education
Intravenous therapy
Professional bedside manner
Patient Assessments
Acute care expertise
Managing deadlines
Care Plan Development
Newborn care
Employee Evaluation
Patient check-ins
Patient evaluation
Case management
Medical recordkeeping
Timeline
OR Nurse
Lorma Medical Center
01.2024 - Current
Registered Nurse
La Union Medical Center
11.2022 - 01.2024
Team Leader
Concentrix
06.2022 - 11.2022
Customer Service Subject Matter Expert
Concentrix
12.2011 - 06.2022
Nurse
Agoo Maternity and Lying-in Clinic
01.2011 - 11.2011
Bachelor of Science - Nursing
Lorma Colleges
06.2006 - 03.2010