Jessann Ranido
Davao City
Summary
Dedicated and detail-oriented professional with strong experience in customer service, project coordination, and software implementation. Skilled in handling support systems like osTicket, managing multiple software projects (rental and parking systems), and providing end-to-end assistance to clients and users. A fast learner and reliable team player with a solid foundation in communication, task tracking, and user support.
Overview
15
15
years of professional experience
Work History
Software Implementation & Project Coordinator
Webzoid System Solutions Corporation
Davao City
01.2025 - Current
- Managed implementation and onboarding for rental and parking system software clients.
- Coordinated with developers, testers, and clients to meet project timelines and requirements.
- Conducted product demos, collected user feedback, and supported training/documentation.
- Tracked milestones, bugs, and updates through collaborative tools.
- Enhanced collaboration between team members and external partners during project execution.
- Conducted project meetings, documenting notes and delivering action items to participants.
- Assess project progress and relay current status.
Customer Service Representative
GoPlayAsia
Davao City
01.2024 - 12.2024
- Provided support to users using osTicket, resolving issues efficiently via the ticketing system.
- Handled inquiries related to gaming accounts, transactions, and promotions.
- Documented technical issues, and coordinated with developers and QA teams.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier
New City Commercial Corporation
Davao City
05.2010 - 06.2013
- Processed customer transactions using point-of-sale systems efficiently.
- Maintained cleanliness and organization of the checkout area consistently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Supported product stocking efforts, performed inventory audits, and enhanced sales assistance.
Education
Bachelor of Science - Nursing
Brokenshire College
Madapo, Poblacion, Davao CityHigh School Diploma -
Holy Cross of Davao College
14-B Sta. Ana Ave, Poblacion District, Davao City,01-2005
PHGS- HCDC
Bajada, Davao City01-2001
Skills
- Customer service
- Customer Support (osTicket, email, chat)
- Project Coordination and Client Communication
- Software Implementation (Rental, Parking, and Custom Systems)
- Basic QA / User Testing and Feedback Gathering
- POS Operation and Retail Transactions
- Task management tools (Excel)
- Problem Solving and Documentation
Timeline
Software Implementation & Project Coordinator
Webzoid System Solutions Corporation
01.2025 - Current
Customer Service Representative
GoPlayAsia
01.2024 - 12.2024
Cashier
New City Commercial Corporation
05.2010 - 06.2013
Bachelor of Science - Nursing
Brokenshire College
High School Diploma -
Holy Cross of Davao College
PHGS- HCDC
Similar Profiles
Joshua AndersonJoshua Anderson
V.P. Low-Voltage Division at System Electric CorporationV.P. Low-Voltage Division at System Electric Corporation
Chia-Ching YehChia-Ching Yeh
Program Analyst at SYSTEX Corporation｜IT System Integration IndustryProgram Analyst at SYSTEX Corporation｜IT System Integration Industry
Michel Sajous Jr.Michel Sajous Jr.
Security Administrator/Program Security Rep. at System High CorporationSecurity Administrator/Program Security Rep. at System High Corporation
Dante RollonDante Rollon
Fitter Machinist at Wilhelmsen Smith bell manning IncFitter Machinist at Wilhelmsen Smith bell manning Inc
Jaime Cabanit JrJaime Cabanit Jr
Homebased Sales Manager/ Virtual Assistant at Oxford and Regent Street IncHomebased Sales Manager/ Virtual Assistant at Oxford and Regent Street Inc