Jessa Mae Viernes

• Access control policies and procedures: Ability to develop and implement access control policies and procedures, and to ensure compliance with security policies and regulations.
• Identity and Access Management (IAM) technologies: Knowledge of IAM technologies such as Single Sign-On (SSO), Multi-Factor Authentication (MFA)
• User provisioning and de-provisioning: Experience in managing user provisioning and de-provisioning processes, including onboarding, offboarding, and access reviews.
• Auditing and reporting: Ability to monitor user activity and generate reports to ensure compliance with regulatory requirements and security policies.
• Problem-solving and troubleshooting: Proficiency in identifying and resolving access-related issues and implementing solutions to improve access management processes.
• Communication and collaboration: Strong communication and collaboration skills to work with other IT teams, partners, and end-users to ensure smooth access management processes.
• Information security: Understanding of information security principles and best practices to maintain the confidentiality, integrity, and availability of sensitive data.
• Delivered helpdesk service and support to customers.
• Supported system users, educating employees on troubleshooting and problem-solving protocols.
• Created and administered profiles and accounts, also maintaining systems documentation.
• Delivered Tier 2 support for problem identification, diagnosis and issue resolution.
• Traveled on customer site visits to respond to specific technical questions.
• Ability to create infographic and email advisory for IT Announcement

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Provided guidance on installing and integrating new hardware components and software to remote clients.
• Managing IT Asset Inventory System
• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
• Produced monthly reports using advanced Excel spreadsheet functions.
• Utilized data visualization tools to effectively communicate business insights.

• Included in Banking System Project.
• Adjusting Flowcharts and documentations
• Created Network for MESALA Election
• Customer Support
• Marketing assistance

- Created and design marketing banners, website banners and ID for employees.

Implementation, Design and Testing of PfSense firewall with dual WAN and Captive Portal configuration for the Philippine Carabao Center

• Configured Wireless Network and Firewall
• Created Network Topology plan
• Created Dual Wan Failover and Load Balancing
• Configured Hybrid Web access restrictions
• Controlled Bandwidth
• Created Captive Portal for Guest Users